Service Architect

2 weeks ago

Milton Keynes Buckinghamshire, United Kingdom SmartSourcing plc Full time

Service Architect - SC or DV - 6 months - hybrid Milton Keynes - £510 per day outside IR35

Skills and Experience Required

Essential:

• Demonstrate previous Service Architecture and Service Design experience and knowledge – including problem solving for service design in an IT environment

• Experience in developing service frameworks, standards and principles, coaching others in their use and playing a lead role in the capability development of a service management function.

• After evaluation, to demonstrate whether how and when to alter work processes.

• Customer focussed with ability to identify and understand the (internal and/or external) customer's needs

• A high level of practical problem-solving skills to overcome barriers and resistance to change by providing comprehensive advice and demonstrating an authoritative position

• The ability to work independently on a day to day basis allocating and prioritising work effectively

• The ability to write coherent, concise, and readable service design documentation including good drafting skills to develop policy proposals

• Financial and Budget Management

• Service Cost modelling

• A thorough and demonstrable understanding of IT Processes (ITIL)

• Demonstrate detailed knowledge of Service Management concepts and techniques in order to present ideas for consideration by senior stakeholders

• A strong operational understanding of service supply chains

• Understanding of corporate drivers such as the strategy, values and core behaviours.

• Bid Management and proposal preparation experience.

This role should demonstrate knowledge and skills at SFIA level 5.

Essential (Professional Qualifications and Accreditation):

• A Levels / AS Level / NVQ Level 3 / Access to Higher Education Diploma / Advanced Apprenticeships. Preferably in a Computer Science, Computer Systems, Business Studies, Networking / Digital Data Communication or Science, Technology, Engineering or Mathematics (STEM) subjects or relevant job experience.

• Agile Methodologies Foundation, BCS Agile Foundation Certificate or equivalent accreditation or relevant job experience.

• ITIL v3 Practitioner/Expert

Desirable:

• Knowledge of operating and developing IT systems within Government environments

• Working Knowledge of FCDO Services Product Portfolio

• Bid Management

• Sales and/or account management experience

• Project Management skills and experience

Desirable (Professional Qualifications and Accreditation):

• ITIL v4

• MCP

• MCSE

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