Collections & Complaints Manager (Permanent)
2 weeks ago
Collections & Complaints Manager We are looking for an experienced individual to join us, working in a newly created role, where you will look after a department of collections and complaints specialists. A newly created position, we are looking for an individual who has experience in leading, managing and motivating teams, can work in an ever-changing environment, and help implement further new processes with a focus on good customer outcomes. We are looking for those who are driven, with a strong background gained in collections, recoveries, arrears, complaints and relations. In return you can expect to receive a competitive salary, coupled with an approachable and friendly work culture with a fully inclusive benefits package. Requirements: Leading and motivating the Customer Care Hub to optimise performance and encourage professional and personal growth. Fostering a positive work environment that encourages teamwork, collaboration, and continuous improvement. Overseeing the complaints handling process, ensuring issues are dealt with promptly and efficiently in compliance with relevant regulations and internal policies. Supporting the effective management of customers in financial difficulty by championing a customer-centric approach and ensuring high quality levels are maintained across the team. Establishing, monitoring and reviewing key performance indicators and service levels for the Customer Care Hub team. Conducting regular meetings with team members to discuss progress, share updates and plan future actions. Liaising with key internal teams, such as Quality Assurance and Compliance, to respond and adapt to changes in regulatory requirementsHow you could stretch this role: Identify opportunities for policy and process enhancements to improve service and quality levels, encouraging an environment of continuous improvement. Collaboration with other departments to ensure cohesive and efficient operations throughout the customer journey (for example, developing digital communication channels). Lead and manage projects aimed at improving efficiency, effectiveness, customer satisfaction and retention.Experience you'll gain: Leading a dynamic team that plays a pivotal role in the significant function of delivering good customer outcomes. Working within a dynamic and fast-paced environment that encourages personal development and fosters growth. Confidence in making critical decisions and liaising with key stakeholders across the company. Supportive working relationships with senior management and fellow team members.What you'll get to own: Acting as the single point of contact for the Customer Care Hub for all key stakeholders across the ‘One Toyota' entities (UK Toyota group colleagues). Leadership of both the complaint handling and the customer collection process. Management of team performance, quality, trends identified through root cause analysis and areas of improvement across both services.Key Experience & Skills: Strong team management skills with a keen ability to coach, mentor and develop staff under a fast-paced regulated work environment. In-depth understanding of Consumer Duty and complaint handling regulations. Excellent verbal and written communication skills. Competencies in project management and cross company & Behaviours: Proactive and self-motivated, able to work productively under your own initiative. Ability to develop and maintain strong relationships with team members, promoting an inclusive and positive working environment. Strong organisation and time management skills. Resilience and flexibility in pressurising work situations. Fostering a culture that enables team members to strive and grow.Our Recruitment Process: At Toyota Financial Services (TFS) we value everyone and are pleased to be recognised as a Disability Confident Employer, which is a national standard that ensures our processes are accessible to all. Everyone is unique, and that means what works for some may not work for everyone. When it comes to recruitment, please do let us know if we can adjust our process to be meet your accessibility needs. Some examples of how we might be able to help are listed below: Providing a copy of interview questions before the interview Organising a time and location that best suits you Allowing additional time for the assessment and interviewWe are happy to review any adjustment on a case-by-case basis, so please let us know how we can support you to be your best self
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Collection Manager
2 weeks ago
Epsom & Ewell, Surrey, United Kingdom Toyota Financial Services (UK) PLC Full timeCollections & Complaints Manager We are looking for an experienced individual to join us, working in a newly created role, where you will look after a department of collections and complaints specialists. A newly created position, we are looking for an individual who has experience in leading, managing and motivating teams, can work in an ever-changing...
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Collections Manager
6 days ago
Epsom & Ewell, Surrey, United Kingdom Toyota Financial Services (UK) PLC Full timeCollections Manager We are looking for an experienced individual to join us, working in a newly created role, where you will look after a department of collections and complaints specialists. A newly created position, we are looking for an individual who has experience in leading, managing and motivating teams, can work in an ever-changing environment, and...
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Senior Collections Manager
6 days ago
Epsom & Ewell, Surrey, United Kingdom Toyota Financial Services (UK) PLC Full timeCollections Manager We are looking for an experienced individual to join us, working in a newly created role, where you will look after a department of collections and complaints specialists. A newly created position, we are looking for an individual who has experience in leading, managing and motivating teams, can work in an ever-changing environment, and...
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Collections & Complaints Manager
2 weeks ago
Epsom, United Kingdom CV-Library Full timeCollections & Complaints Manager We are looking for an experienced individual to join us, working in a newly created role, where you will look after a department of collections and complaints specialists. A newly created position, we are looking for an individual who has experience in leading, managing and motivating teams, can work in an ever-changing...
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Collections and Complaints Manager
2 weeks ago
Epsom, Surrey, United Kingdom Toyota Financial Services, KINTO and KINTO JOIN Full timeAbout the RoleWe are seeking an experienced Collections and Complaints Manager to join our team at Toyota Financial Services (TFS). As a key member of our Customer Care Hub, you will be responsible for leading a team of collections and complaints specialists, ensuring excellent customer outcomes, and driving continuous improvement.Key ResponsibilitiesLead...
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Collections & Complaints Manager
2 weeks ago
Epsom, Surrey, United Kingdom Toyota Financial Services, KINTO and KINTO JOIN Full timeJob Title: Collections & Complaints ManagerAt Toyota Financial Services, we are seeking an experienced Collections & Complaints Manager to join our team. As a key member of our Customer Care Hub, you will be responsible for leading a team of collections and complaints specialists, ensuring excellent customer outcomes and driving business growth.Key...
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Collections & Complaints Manager
2 weeks ago
Epsom, Surrey, United Kingdom Toyota Financial Services, KINTO and KINTO JOIN Full timeJob Title: Collections & Complaints ManagerAt Toyota Financial Services, we are seeking an experienced Collections & Complaints Manager to join our team. As a key member of our Customer Care Hub, you will be responsible for leading a team of collections and complaints specialists, ensuring excellent customer outcomes and driving business growth.Key...
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Collections & Complaints Manager
2 weeks ago
Epsom, United Kingdom Toyota Financial Services, KINTO and KINTO JOIN Full timeCollections & Complaints ManagerWe are looking for an experienced individual to join us, working in a newly created role, where you will look after a department of collections and complaints specialists.A newly created position, we are looking for an individual who has experience in leading, managing and motivating teams, can work in an ever-changing...
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Collections & Complaints Manager
2 weeks ago
Epsom, United Kingdom Toyota Financial Services, KINTO and KINTO JOIN Full timeCollections & Complaints ManagerWe are looking for an experienced individual to join us, working in a newly created role, where you will look after a department of collections and complaints specialists.A newly created position, we are looking for an individual who has experience in leading, managing and motivating teams, can work in an ever-changing...
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Collections Manager
6 days ago
Epsom, United Kingdom CV-Library Full timeCollections Manager We are looking for an experienced individual to join us, working in a newly created role, where you will look after a department of collections and complaints specialists. A newly created position, we are looking for an individual who has experience in leading, managing and motivating teams, can work in an ever-changing environment, and...
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Financial Support Advisor
2 weeks ago
Epsom & Ewell, Surrey, United Kingdom Lloyd Recruitment - Epsom Full timeWe are looking for individuals to join our client based in the local area, where you will be the first point of contact for all enquiries relating to areas and debt management. The focus of this role is to engage with each customer, using your listening skills to build a rapport and understand each element of their case. Showing empathy, understanding and...
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Collections Manager
6 days ago
Epsom, United Kingdom CV-Library Full timeCollections Manager We are looking for an experienced individual to join us, working in a newly created role, where you will look after a department of collections and complaints specialists. A newly created position, we are looking for an individual who has experience in leading, managing and motivating teams, can work in an ever-changing environment, and...
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Senior Collections Manager
5 days ago
Epsom, Surrey, United Kingdom Toyota Financial Services (UK) PLC Full timeJob DescriptionWe are seeking an experienced professional to join our team as a Senior Collections Manager. This newly created role will involve leading a department of collections and complaints specialists.The ideal candidate will have a strong background in collections, recoveries, arrears, complaints, and relations. They will be responsible for managing...
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Collections Manager
5 days ago
Epsom, United Kingdom Toyota Financial Services, KINTO and KINTO JOIN Full timeCollections ManagerWe are looking for an experienced individual to join us, working in a newly created role, where you will look after a department of collections and complaints specialists.A newly created position, we are looking for an individual who has experience in leading, managing and motivating teams, can work in an ever-changing environment, and...
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Homeownership Admin
2 weeks ago
Epsom & Ewell, Surrey, United Kingdom Town & Country Housing Group Full timeRole Summary: To support the Homeownership Manager and team to provide a professional housing management service to the Group’s expanding leasehold portfolio ensuring obligations of the leases and the statutory obligations of the applicable Acts are met. To deal with associated issues with leaseholders as detailed below. Role specific...
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Collections Manager
1 week ago
Basingstoke & Deane, Hampshire, United Kingdom Tulip Recruitment Full timeOur client is offering a fantastic opportunity for an experienced Collections Manager to join their Capital Retail Finance business. The organisation partners with retailers nationwide to provide their customers with innovative credit solutions, using state-of-the-art technology that allow them to spread the cost of their purchases. The successful candidate...
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Complaints Handler
6 days ago
Hinckley & Bosworth, Leicestershire, United Kingdom The Portfolio Group Full timeComplaints Handler 5 days a week in office Based in Hinckley Are you a bright, confident, and positive individual with a passion for delivering exceptional service? We're looking for a Complaints Handler to play a crucial role in supporting cash collection efforts for our client. Why This Role? As the first point of contact for clients, you'll thrive in...
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Conveyancing Solicitor
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Epsom & Ewell, Surrey, United Kingdom Carlton Recruitment Solutions Ltd Full time €60,000 - €70,000Residential Conveyancing Solicitor Full-Time Permanent Bonus scheme Generous holiday allowance Christmas office closure Pension Private medical Cycle to Work scheme Car parking Our client is seeking a conveyancing solicitor for their Epsom office to handle a mixed caseload including sales, purchases, re-mortgages and lease extensions...
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Complaints Handler
5 months ago
Epsom, United Kingdom Lloyd Recruitment Services - Epsom Full timeAre you a customer service professional, who has experience handling escalated queries, complaints? - Do you enjoy providing a first-class service, building a rapport with customers, and having a genuine passion to understand their situation? If yes, our client would like you to join their friendly and dedicated team, where teamwork is also an important and...
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Hygiene Manager
2 months ago
Epsom & Ewell, Surrey, United Kingdom D R Newitt & Associates Full time €42,000Job Title: Hygiene Manager Location: Epsom, Surrey Salary: Up to £42,000 Hours: (Nights) Sunday to Thursday, 10pm – 7am *Please note that this vacancy does not offer sponsorship or able to accept candidates on PSW Visa* Overview of the role: To ensure the hygiene team deliver the highest level of hygiene standards and work as a team to ensure our site and...
