Financial Support Advisor

1 week ago

Epsom amp Ewell Surrey, United Kingdom Lloyd Recruitment - Epsom Full time

We are looking for individuals to join our client based in the local area, where you will be the first point of contact for all enquiries relating to areas and debt management. The focus of this role is to engage with each customer, using your listening skills to build a rapport and understand each element of their case. Showing empathy, understanding and being non-judgemental you will help put into place a suitable payment plan. Duties: Contact customers who are in arrears to collect overdue payments whilst ensuring the focus is always on delivering a good customer outcome Complete affordability assessments with customers over the phone Create mutually acceptable and sustainable payment arrangements based on the customers' ability to pay Identify and manage any potential vulnerability effectively, including mental health Liaise with third parties such as debt charities, money advice centres and Solicitors etc Payment management, including due date, card payments & direct debit changes Resolution of first level customer complaints Reply to incoming correspondence within agreed service standards for customers who are in arrearsThe Individual: Previous arrears, collections, debt management experience A friendly, compassionate and professional communicator IT proficient Keen to work as part of a team Able to self-motivate to ensure company wide expectations and targets are met Be a leader of standardsThis role offers hybrid working and also offers a very competitive benefits package. Refer a friend and earn a retail voucher worth up to £500 Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer

  • Financial Support Advisor

    4 weeks ago

    Epsom, Surrey, United Kingdom Lloyd Recruitment Services Ltd Full time

    Job Title: Financial Support AdvisorWe are seeking a skilled and compassionate Financial Support Advisor to join our team at Lloyd Recruitment Services Ltd. As a key member of our client's team, you will be responsible for providing exceptional customer service and support to individuals who are experiencing financial difficulties.Key...

  • Financial Support Advisor

    4 weeks ago

    Epsom, Surrey, United Kingdom Lloyd Recruitment Services Ltd Full time

    Job Title: Financial Support AdvisorWe are seeking a skilled and compassionate Financial Support Advisor to join our team at Lloyd Recruitment Services Ltd. As a key member of our client's team, you will be responsible for providing exceptional customer service and support to individuals who are experiencing financial difficulties.Key...

  • Accounts Executive

    1 week ago

    Epsom & Ewell, Surrey, United Kingdom Toyota Financial Services (UK) PLC Full time

    Using your listening skills, you will communicate with customers always showing empathy and professionalism, adhering to regulatory standards (including Consumer Duty) at all times. Our brands include Toyota Financial Services, Lexus Financial Services, Redline Finance and Mazda Financial Services. Responsible for the efficient and timely execution of...

  • Recoveries Executive

    1 week ago

    Epsom & Ewell, Surrey, United Kingdom Toyota Financial Services (UK) PLC Full time

    We are looking for individuals to join our Customer Outcomes team, where you will provide effective arrears support to our TFSUK Customers, ensuring a high-level of service is provided at all times. Using your listening skills, you will communicate with customers always showing empathy and professionalism, adhering to regulatory standards (including...

  • Senior Financial Adviser

    5 months ago

    Dumfries & Galloway, United Kingdom Quilter Financial Planning Full time

    We are seeking an experienced and seasoned Senior Financial Advisor to join our wealth management team. In addition to reviewing client goals, existing attitude towards risk, and portfolio performance on a regular basis, the Senior Financial Advisor's primary responsibilities include meeting with clients regularly.In order to provide clients with the...

  • Financial Planning Assistant

    4 weeks ago

    Surrey, United Kingdom Capio Recruitment Financial Planning Full time

    Paraplanner OpportunityWe are seeking an experienced Paraplanner to join our team at Capio Recruitment Financial Planning. As a Paraplanner, you will provide technical support to our Advisors and work closely with a dedicated client bank.Key Responsibilities:Write investment strategy documents and suitability lettersUndertake bespoke research and prepare...

  • Financial Planning Assistant

    4 weeks ago

    Surrey, United Kingdom Capio Recruitment Financial Planning Full time

    Paraplanner OpportunityWe are seeking an experienced Paraplanner to join our team at Capio Recruitment Financial Planning. As a Paraplanner, you will provide technical support to our Advisors and work closely with a dedicated client bank.Key Responsibilities:Write investment strategy documents and suitability lettersUndertake bespoke research and prepare...

  • MI Analyst

    1 week ago

    Epsom & Ewell, Surrey, United Kingdom Toyota Financial Services (UK) PLC Full time

    MI Analyst - Customer Services We are looking for an individual who is experienced in MI Reporting, where you will be responsible for creating and producing reports focusing on all departments within Operations. This is a new and exciting role that could evolve in the future, so we need someone who is driven to continue to learn and develop their skills in...

  • Financial Planner

    3 weeks ago

    Epsom, Surrey, United Kingdom Financial Divisions Full time

    Senior Financial Planner OpportunityWe are seeking an experienced Senior Financial Planner to join our team at Financial Divisions. As a key member of our wealth planning firm, you will be responsible for managing a portfolio of high net worth clients, providing expert financial advice and guidance to help them achieve their goals.About the Role:Manage a...

  • Financial Planner

    3 weeks ago

    Epsom, Surrey, United Kingdom Financial Divisions Full time

    Senior Financial Planner OpportunityWe are seeking an experienced Senior Financial Planner to join our team at Financial Divisions. As a key member of our wealth planning firm, you will be responsible for managing a portfolio of high net worth clients, providing expert financial advice and guidance to help them achieve their goals.About the Role:Manage a...

  • Financial Planner

    4 weeks ago

    Epsom, Surrey, United Kingdom Financial Divisions Full time

    Senior Financial Planner OpportunityWe are seeking an experienced Senior Financial Planner to join our team at Financial Divisions. As a key member of our wealth planning firm, you will be responsible for managing a portfolio of high net worth clients, providing expert financial advice and guidance to help them achieve their goals.About the Role:Manage a...

  • Financial Planner

    4 weeks ago

    Epsom, Surrey, United Kingdom Financial Divisions Full time

    Senior Financial Planner OpportunityWe are seeking an experienced Senior Financial Planner to join our team at Financial Divisions. As a key member of our wealth planning firm, you will be responsible for managing a portfolio of high net worth clients, providing expert financial advice and guidance to help them achieve their goals.About the Role:Manage a...

  • Collection Manager

    2 weeks ago

    Epsom & Ewell, Surrey, United Kingdom Toyota Financial Services (UK) PLC Full time

    Collections & Complaints Manager We are looking for an experienced individual to join us, working in a newly created role, where you will look after a department of collections and complaints specialists. A newly created position, we are looking for an individual who has experience in leading, managing and motivating teams, can work in an ever-changing...

  • Senior Collections Manager

    6 days ago

    Epsom & Ewell, Surrey, United Kingdom Toyota Financial Services (UK) PLC Full time

    Collections Manager We are looking for an experienced individual to join us, working in a newly created role, where you will look after a department of collections and complaints specialists. A newly created position, we are looking for an individual who has experience in leading, managing and motivating teams, can work in an ever-changing environment, and...

  • Collections & Complaints Manager (Permanent)

    2 weeks ago

    Epsom & Ewell, Surrey, United Kingdom Toyota Financial Services (UK) PLC Full time

    Collections & Complaints Manager We are looking for an experienced individual to join us, working in a newly created role, where you will look after a department of collections and complaints specialists. A newly created position, we are looking for an individual who has experience in leading, managing and motivating teams, can work in an ever-changing...

  • Collections Manager

    6 days ago

    Epsom & Ewell, Surrey, United Kingdom Toyota Financial Services (UK) PLC Full time

    Collections Manager We are looking for an experienced individual to join us, working in a newly created role, where you will look after a department of collections and complaints specialists. A newly created position, we are looking for an individual who has experience in leading, managing and motivating teams, can work in an ever-changing environment, and...

  • Operations Service Delivery Manager

    1 week ago

    Epsom & Ewell, Surrey, United Kingdom Toyota Financial Services (UK) PLC Full time

    Service Delivery Manager We are looking for an experienced Service Delivery Manager, who will take full responsibility for all third-party suppliers and outsourced partners ensuring continuous oversight management. We offer an excellent benefits package with a competitive salary, a great working culture. This position also comes with a car allowance. Day...

  • Service Delivery Manager

    1 week ago

    Epsom & Ewell, Surrey, United Kingdom Toyota Financial Services (UK) PLC Full time

    Service Delivery Manager We are looking for an experienced Service Delivery Manager, who will take full responsibility for all third-party suppliers and outsourced partners ensuring continuous oversight management. We need an individual who is driven and focused with a knowledge of Consumer Duty, with experience in strategic oversight and managing...

  • Financial Planner

    2 months ago

    Epsom, United Kingdom Financial Divisions Full time

    Financial Planner (Surrey) boutique businessManage existing clients from the MD/CEOFull admin and paraplanning support£65k - £90k basic salaries plus bonuses My client are a Chartered independent wealth planning firm with offices near Epsom/Leatherhead who I have met and placed a member of staff with. They offer whole of market financial advice to HNW...

  • Experienced Mortgage Advisor

    2 weeks ago

    Epsom, Surrey, United Kingdom fish4.co - Jobboard Full time

    Mortgage & Protection Advisor OpportunityWe are seeking a skilled and experienced Mortgage & Protection Advisor to join our client's established Financial Services Company based in the Epsom area.This is an excellent opportunity for a practicing, qualified, and experienced Mortgage & Protection Advisor to provide outstanding mortgage advice and services to...