Customer Care Administrator
2 weeks ago
Customer Care Administrator
A regional house builder seeks to appoint a Customer Care Administrator to join their Customer Care department managing the warranty period on new build property.
The company specialise in new build quality homes in highly sought locations across the North West. Properties range from luxury detached homes in select environments, starter homes in up and coming regeneration areas, spacious family homes or chic city centre apartments.
The Role - Customer Care Administrator
Reporting to the Customer Care Manager the Customer Care Administrator will be working in a busy Customer Care team providing an efficient and effective Customer Care to new build developments in the North West region. you will be responsible for communicating with customers, Site Managers, Maintenance Operatives and Contractors.
They will be answering the departments main phoneline/ email in a professional manor, taking defect reports from customers, recording that information carefully on our computer system Clixifix, and arranging for customer defects to be addressed as quickly as possible by coordinating appointments, labour and parts.
Providing an effective support to the Customer Care Team, site managers and customers.
Ensuring communications with customers regarding defects are dealt with in a professional and timely manner, following Customer Care Policies and Procedures
Organising appointments for Maintenance Operatives and inspections with the Customer Care Manager.
Creating works orders for sub-contractors and monitoring progress through to completion
Experience working on housing maintenance (ideally within new build)
Experience of planning, organising and prioritising workload
In return for your skills, my client offer a competitive salary ranging from £24-27k plus additional company benefits including 25 days annual leave, pension, along with further training and development.
If you are interested in the Customer Care Administrator role and would like to apply, please contact Deena at Fawkes & Reece or apply via the link below
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