Customer Service Team Administrator

3 weeks ago

Preston, United Kingdom BES Group Full time
The BES Group are the leading end to end solution provider in the Testing, Inspection, Certification and Compliance sector. Our team of experts cover an extensive range of engineering services.
We’ve gone from strength to strength over recent years, welcoming the very best risk management businesses to our Group. As a result, we’ve grown both our team of experts and our suite of solutions in line with our customer’s needs. We’re private equity backed, which means we have the flexibility and support to move quickly and grow faster than any other company in our industry. We’re innovative and forward thinking and have the awards to prove it, but most of all we’re focused on helping make sure our customers leave nothing to chance.
Our Electrical division head office is based in Preston, and is the first-choice trusted partner when it comes to electrical testing. Our services are delivered by the very best engineers who use their technical expertise and experience to help keep UK businesses and the public safe and compliant. Due to continued business growth, we are delighted to be recruiting for a Customer Service Team Administrator to join our brilliant Customer & Operations team.
This is an excellent opportunity to continue your customer service career and become part of fast-moving business, embracing a period of exciting growth.
What are we looking for?
We’ve really set the benchmark high with our people and our brilliant Customer & Operations Team are no exception. We put our people and our customers above everything else across the Group and that will never change. If that sounds like something you can get onboard with, then you might be the perfect fit
You’ll offer previous experience in a customer service or administration role; either face to face or over the phone and will also communicate confidently and effectively as you will be working closely with our customers and a variety of amazing people from across our business.
What will I be doing?
No two days are the same at BES Group. As a Customer Service Team Administrator reporting to the Head of Customer Service & Operations – Electrical division, you will be a key member of our customer service team. You’ll be working in a busy department within the business and our customers and Commercial Managers will count on you to complete their administrative tasks and keep them updated. By doing this, you will help us deliver the highest quality service. On time. Whatever the assignment. Some of your key responsibilities will include:
Supporting the Commercial Managers
Completing Client updates
Updating client portals, maintaining accuracy
Dealing with customer queries through to resolution
Reviewing and processing data relating to customer accounts
Following agreed processes and procedures to ensure service standards are consistently achieved
Using your fantastic problem-solving skills to ensure that we are as efficient as we can be
Supporting the team with any additional administrative duties as required
What makes The BES Group a great place to work?  
Our people and our customers come before everything else. Knowing we always do the best job we can with absolutely no compromise means everything to us. The Customer & Operations team love what they do, they really make a difference that gets noticed every single day.  
If you work for us, you will get the below and so much more:  
Salary of £23,400
Discretionary bonus and yearly salary review
Contributory pension
Inspiring and vibrant working environment in our Preston office
Electric vehicle salary sacrifice car scheme
Development opportunities across the business
Early finish Fridays
Access to lots of discounts and benefits via our company benefits portal including; retail, fitness, holiday and cinema discounts
The support of a superb employee assistance programme
Opportunities to attend volunteer days
Company contribution to charity fundraising you participate in; we want to support charities you are passionate about
Employee Suggestion programme; because we value input from everyone in the BES Group
What experience do I need?
Our team consists of the best Customer Service team members, we should know, we trained them You don’t need heaps of experience, just the right attitude, aptitude and appetite for what we do; Keeping Britain Safe. You’ll also:  
Offer previous experience in a customer service or administration role; either face to face or over the phone
Good IT skills and the ability to use online systems and Microsoft Office applications confidently
Experience using CRM systems is an advantage (but not essential)
Have lots of enthusiasm to deliver a refreshing customer experience, every time
Excellent communication skills with the ability to build strong internal and external relationships
Strong organisation skills with the ability to multi-task and prioritise workloads under pressure to meet deadlines
An aptitude for systems and processes and ability to learn swiftly
Have excellent attention to detail and a methodical approach to working
Self-motivated, proactive and driven to deliver
The ability to work independently and as part of a team
Do what you say you will do; Talk to anyone in our team from engineers to our back office team and we’re always open and honest
Be reliable; There’s something about being dependable that we all think matters
To apply for this role, simply click “Apply.” We ask for some basic contact information and a CV or your LinkedIn profile, it’s that easy Please keep in mind, successful candidates will be required to complete the relevant background checks as part of the recruitment process. 
We want to inspire everyone to see how important safety is and we expect the same from our people. And if you’re on the same page as us about that and you’ve got the right skills, experience, and attitude, you’ll fit right in.  Simple. We’re all about diversity and inclusion and that means we want our people to be themselves.  We’re delighted to be an equal opportunities employer and that will never change
BES Group, Your Safety, Our Focus

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