Ward Coordinator

3 weeks ago

London, United Kingdom The London Clinic Full time €27,825

We have an exciting opportunity for a Ward Coordinator to join our Customer Services team on a permanent basis. This role is a based in our Head Office in Central London (NW1 4LJ). We are also offering a competitive inclusive salary of £27,825 per annum plus a fantastic array of benefits.

Established in 1932, The London Clinic is one of the UK's largest private hospitals, with 8 state-of-the-art facilities located in the heart of London's medical community around Harley Street. We have circa 1350 employees, and we are dedicated to providing our patients with expert, individualised treatment and care. We cover a comprehensive range of services, including complex medical and surgical procedures plus a range of cancer services. The London Clinic has a supportive and warm working culture where your contribution is valued, and you can help us deliver our three core values of "We go further", "We work as one" and "We personalise care."

Job Profile

The ward coordinator will take a lead role in providing administrative support to the Nursing Team to ensure they make the best use of time in the clinical area. To ensure the smooth running and efficiency of the ward whilst upholding the Philosophy of the Clinic and the unit.

  • Job Type: This is a full-time, permanent position
  • Shift Pattern: 37.5 hours per week
  • Rota: Monday - Sunday between the hours of 7am and 8pm
  • Salary: £27,825 plus a fantastic array of benefits
  • Location: The London Clinic Main Hospital Site -20 Devonshire Place, London, W1G 6BW (walking distance from Regents Park and Baker Street tube stations).

Key Duties

  • To receive a brief handover from the Ward Manager/Nurse in charge at the beginning of the shift and to be updated throughout the day on any changes on the ward. To be aware of patients planning to be discharged on the day.
  • Meet and greet when patients arrive to the ward and explain room facilities.
  • To prepare patient medical folders and related documentation for patients prior to admission. This includes printing patient labels and ID bands on arrival.
  • Ensure activity capture (charges) for patients is entered on their account for each item used.
  • To make a note of any out of hours admissions on the ward and liaise with the Patient Liaison Team.
  • To understand patient confidentiality and Data Protection with regards to medical records in accordance with the Clinic's Data protection policies. Awareness that only clinical staff associated with patient case is allowed access to records.
  • To undertake any filing as required, this includes ensuring that the all the documentation in medical notes is included, signed and completed prior to discharge.

Skills & Experience

  • Ward Co-ordinator/ Receptionist in a similar hospital setting or a 4*/5* hotel
  • Ability to work effectively with people from a range of diverse backgrounds, as well as a range of healthcare professionals
  • Strong sense of patient focus and delivering exception customer service in a hospital setting. Demonstrating a proactive, flexible approach to customer care
  • Able to handle patient data and information in a confidential and sensitive fashion
  • Excellent organisational and interpersonal skills
  • Evidence of good written and verbal communication skills with an excellent telephone manner.

The London Clinic has charitable status which is fundamental to our identity and how we operate, enabling our teams to invest in treatments, technology and facilities that benefit our patients, staff and the wider community.

We are committed to safeguarding and protecting all adults at risk, children and young people by implementing robust safer recruitment practices during our selection process. Pre-employment checks are undertaken in accordance with industry standards and regulations, and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS). If you would like further information about our safer recruitment policy then please contact a member of our recruitment team.

The London Clinic is proud of its diverse workforce and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We absolutely welcome applicants from underrepresented groups; if you think you have the skills and experience for the job, please apply - we would love to hear from you regardless of your background.

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