EMEA Operational Client Experience Senior Associate

3 weeks ago

Bournemouth Dorset, United Kingdom JPMorgan Chase & Co. Full time

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Job Description

This is a client facing role that requires extensive client interaction & communication together with working with various global internal teams as required. The candidate will be expected to hone and utilize their technical and communication skills to effectively drive client change. The role also includes ensuring that all aspects of transaction management are completed on time, exceptions are resolved and provide subject matter expertise to the hedge fund clients.

Understanding the client experience is critical to delivering change in this role. Utilizing technology to increase client efficiency is key. This is often achieved by employing data analytical solutions to enhance the client experience and reduce the operational burden on the team. It's expected that the individual is able to work through tasks of varying difficulty with external and internal stakeholders and resolve in a timely and efficient manner.

Key Responsibilities Include

  • Perform root cause analysis for their respective clients to increase STP and reduce client inquiries. The resolution of these queries will often be achieved using analytical tools
  • Establish and maintain relationships with high profile hedge fund clients through regular dialogue/meetings in order to comply with the "Ease of doing business" initiatives.
  • Accountable for end to end transaction management lifecycle for their respective client coverage. This includes trade capture, settlement exceptions and cash management.
  • Deliver on the change agenda by partnering with the technology/strategy team do deliver system enhancements
  • Work as part of the global team performing follow the sun hand offs to ensure a smooth global coverage for global clients.
  • Partner with technology strategy team to help identify internal and external facing technology improvement opportunities.
  • High level of client service focus
  • Understanding of the control agenda in order to be able to prioritize and escalated risk issues on a timely basis
  • Provide operations subject matter expertise to clients where required.
  • Strong time management skills required to meet the internal and external deadlines/cutoffs
  • Strong business knowledge is preferred/Added advantage of Prime Brokerage.
  • Strong knowledge of the Swap product would be preferred but a keen interest in financial products is a must
  • Excellent verbal and written communication skills, and adept at communicating with all levels of the business and technical parts of the organization
  • Knowledge of Global markets and settlement practices
  • Operate effectively in a dynamic environment with tight deadlines, and can prioritize one's own work to achieve them
  • Strong computing skills an advantage in a fast paced and dynamic workplace that encourages integrating with new technologies to eliminate manual processes

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

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