Head of Growth Operations

4 weeks ago

United Kingdom spectrum.life Ltd. Full time

Spectrum.Life is a Mental Health , Wellbeing and Digital Health Innovator, delivering solutions for the Corporate, Insurance and Education Sectors. We support 2,500+ companies in their health and wellness strategies - looking after the mental health and wellbeing needs of over 4,000,000 users.

We are a healthcare company first. We focus on clinical efficacy and outcomes as our prime responsibility. We do this by providing or enabling best-in-class services, delivered by fully accredited, experienced professionals through our in-house built technology.

Our mission is to save and change as many lives as possible. We do this by Engaging and Empowering members to Transform their health and wellbeing.

ROLE BRIEF

We at Spectrum.Life are starting a new function called Growth Operations, reporting into our Chief Financial Officer and this role will be the first hire and the lead of this team.

The Head of Growth Operations will address the impact of the sales and bookings process on the Profit & Loss and Balance Sheet. It will be main collaborator with sales, account management, sales operations and finance on revenue recognition and forecasts, renewal rates and processes. It will also report back to commercial leadership and the Exec on pricing and margin. This role will take the lead on how data and process and transition from different parts of the business for improve efficiency and leakage reduction in the overall customer lifecycle.

RESPONSIBILITIES:

  • Provide accurate, timely data and report to commercial leadership and the Exec team
  • Forecast bookings, revenue and revenue assurance to ensure accuracy and consistency with customer contracts and booking forms
  • Partner closely with commercial leadership, people and finance to develop meaningful commercial compensation plans that reward the right behaviours and align with business strategy
  • This role works collaboratively with finance, sales, sales operations, account management and customer operations and in a matrixed environment with subject matter experts (SMEs) for systems and process, and planning, reporting, and analysis
  • Establish success metrics and reporting to provide data driven insights and decision making
  • Coordinate among all functions to ensure consistency, best practices, and that our customer facing teams are navigating the path to revenue growth in the right strategic areas and doing this through highly efficient and effective means, with key focus on order to cash
  • Key conduit to team to drive understanding and adoption of new products, processes, and tools, operating as a key relevant business systems subject matter expert and acting as bridge for the business on commercial contracting
  • Perform such other duties as appropriate the post, as may be assigned to you from time to time by their manager or such other designated person

REQUIREMENTS:

  • 7-10 years Revenue or Sales Operations management experience
  • CRM opportunity management and sales forecasting methodology
  • Institute metrics and perform analytics including customer churn analysis
  • Renewals forecast and pipeline management. Work closely with the commercial team to understand trends to improve forecast accuracy, and to provide analysis that informs action to accelerate and close business. Identify opportunities for cross-sell and upsell.
  • Ability to both collaborate and influence cross functionally and at all levels within the Excellent verbal and written communication skills
  • Strong analytical ability and excellent numerical skills, with strong focus on accuracy and attention to detail
  • Ability to prioritise to meet business needs
  • High energy with a “can do” attitude, a positive demeanour, a sense of purpose and the ability to have fun and adapt to the Spectrum.Life culture

DESIRABLE:

  • Experience with hyper growth organizations a bonus, with flexibility to create pragmatic and innovative solutions to complex business problems
  • Preferably at least an intermediate level of Salesforce

WHAT ARE THE BENEFITS OF WORKING AT SPECTRUM.LIFE?

  • Full time permanent contract
  • Competitive salary (Dependent on experience).
  • In-office, remote or hybrid working options
  • 25 days annual leave
  • 24/7 EAP and a wide range of health and wellbeing supports
  • Extensive list of employee perks and benefits
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