Head of Operations

2 weeks ago

United Kingdom AFC Wimbledon Full time

HEAD OF OPERATIONS – AFC WIMBLEDON

ABOUT THE CLUB AND THE ROLE:

AFC Wimbledon opened a brand-new stadium – The Cherry Red Records Stadium - in Wimbledon, Southwest London, in 2021.

The stadium is designed to deliver excellent facilities for supporters, players, guests and staff with a year-round roster of football, rugby as well as an expanding conference & event schedule. Our men’s team play in EFL League 2, with our Women’s Team playing in the FA Women’s National League – South (Tier 3).

We are seeking an experienced and dynamic Head of Operations to oversee and manage all aspects of stadium operations, including cleaning, maintenance, security, IT, grounds maintenance, and health & safety.

The successful candidate will play a critical role in ensuring the smooth functioning of the stadium, supporting sporting events, and other large-scale activities. This position requires strong leadership skills, excellent problem-solving abilities, the ability to multi-task, experience in budget management, and a comprehensive understanding of stadium operations.

The successful candidate will sit on the club’s senior management team.

The successful candidate will be expected to work at the stadium five days per week.

KEY RESPONSIBILITIES:

  • Management - Coordinate and supervise the day-to-day operations of the stadium, ensuring all facilities and services meet the required standards and comply with regulations.
  • Leadership - Lead, train, and motivate a diverse team of operations personnel. Conduct performance evaluations and provide guidance for career development.
  • Oversee the maintenance team, ensuring that all stadium assets are sustained and maintained, scheduling works accordingly. Work within the SFG20 framework ensuring the maintenance schedules are completed accordingly.
  • Work closely with the security team to ensure the safety and security of all stadium visitors, staff, and assets. Develop and implement security protocols and respond to emergencies as needed.
  • Oversee the soft services delivery including cleaning, waste management, washroom services and pest control. Ensure all areas of the stadium are clean, safe, and well-presented.
  • Systems - Collaborate with the IT team to ensure the reliability and security of all technology systems, including networks, systems, ticketing, communications, digital, visual and audio.
  • Maintenance - Supervise the grounds maintenance team, ensuring the stadium's playing pitch and surrounding areas are in optimal condition for events. Oversight of the club’s training ground off-site is also a key requirement.
  • and Safety - Implement and enforce health and safety policies and procedures. Ensure compliance with all relevant regulations and conduct regular safety audits.
  • Coordination - Work closely with event managers / coordinators to ensure seamless operations during events, including managing logistics, staffing, and crowd control.
  • Management - Develop and manage budgets for operations, ensuring cost-effective use of resources. Monitor expenses and identify opportunities for efficiency.
  • Collaboration - Collaborate with internal and external stakeholders, including vendors, contractors, and local authorities, to ensure successful stadium operations.
  • Improvement - Identify and implement opportunities for operational improvement, innovation, and sustainability.
  • Strategy – Contribute to and help deliver the Club’s business objectives.

QUALIFICATIONS & REQUIREMENTS

  • Proven experience in operations management, in a sports stadium or large event venue setting.
  • Skills - Demonstrated ability to lead and manage a diverse team effectively. Strong interpersonal and communication skills, with a positive ‘can do’ attitude.
  • Knowledge - Understanding of health and safety regulations, security requirements, PPM compliance standards, COSHH and facilities regulations is expected.
  • Proficiency - Knowledge of IT systems, security protocols, and facility management software is desirable.
  • Acumen – Ability to develop budgets, understand P&L and financially manage a department is required.
  • Strong analytical and problem-solving abilities. Ability to respond quickly to operational challenges and emergencies.
  • Focus – Must be able to demonstrate the ability to enhance the customer experience.
  • Ability to work irregular hours, including evenings and weekends, to accommodate event schedules.

The Executives in Sport Group are retained on behalf of AFC Wimbledon to appoint a Head of Operations. All direct applications and CVs will be forwarded to The Executives in Sport Group.

We ask that applicants complete our diversity monitoring form. You are not obliged to answer any of these questions but the more information you supply, the more effective our monitoring will be.

All information supplied is anonymous and will not be viewed by recruiting managers.

Please note that due to the volume of applications received, we are unable to provide specific feedback on unsuccessful applications.

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