Head of Operations

1 month ago

United Kingdom Noble Futures | Specialist Recruitment for the Animal and Agricultural Related Industries Full time

Ready to lead Operations in a dynamic global company? Based in Bristol, this role calls for a proactive leader to spearhead initiatives. If you thrive in fast-paced environments and value collaboration, innovation, and excellence, join us to make a global impact.

The focus is on enhancing the health and well-being of pets worldwide whilst offering technology, training, financial support, marketing solutions, and business intelligence services to veterinary and animal health customers.

As the Head of Operations, you'll lead the Client Support teams, ensuring exceptional service delivery and operational excellence in the UK, US and Europe. You'll be instrumental in driving strategic initiatives, fostering a culture of high performance, and nurturing stakeholder relationships.

Key Responsibilities

  • Team Leadership: Inspire and mentor teams to deliver excellence, fostering a culture of commitment and continuous improvement.
  • Reporting: Ensure accuracy of data and compliance with SLAs, providing insightful reports to stakeholders.
  • Strategy: Develop and implement strategic plans to elevate client experience and optimise resource utilisation.
  • Stakeholder Relationships: Build strong partnerships across the organisation and with external stakeholders to drive operational efficiency.

Job Requirements

  • Proven experience in leading client support functions.
  • Strong communicator with the ability to simplify complex concepts.
  • Track record of leveraging technology for operational enhancements.
  • Experience in recruitment, training, and performance management.
  • Ability to make sound decisions and work in a KPI-driven environment.

Benefits

  • Competitive salary of £80,000 circa + bonus
  • Comprehensive healthcare plan and employee assistance program.
  • Recognition schemes, including Employee of the Month.
  • Wellness perks include gym access and store discounts.

If you're passionate about driving operational excellence and delivering exceptional client experiences, we want to hear from you. Join us in shaping the future of pet healthcare

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