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Contact Centre Manager

1 month ago

Manchester, United Kingdom CCA Recruitment Group Full time

Role: Contact Centre Manager
Location: Manchester
Term: Full Time, Permanent
Salary: Excellent base salary on offer + benefits

Hours: 9pm-7am or 11pm-9am
Shifts: WORKING NIGHTS Sunday NIGHT, Monday NIGHT, Tuesday NIGHT & Wednesday NIGHT

CCA Recruitment are excited to be recruiting for an experienced Contact Centre Manager to join a client based in Manchester. This role is WORKING NIGHT SHIFTS as your team will be speaking to customers overseas.

The ideal candidate will be someone who can inspire and motivate a team of contact centre Team Leaders supporting ambition and building on motivation. The ability to identify training needs to improve performance and most importantly to have a solid understanding of sales methodologies which you can draw on to coach and develop your team.

If you are experienced in managing a successful contact centre team, then this is the role for you

The role of the Contact Centre Manager:

  • Coach and develop team using performance management tools to improve KPI's and personal objectives.
  • Continuous coaching and development of team to continue business success.
  • Support in recruitment process whilst representing and promoting excellent brand image.
  • Produce data in relation to team activity to identify any coaching and development needs.
  • Effectively communicate with your direct line manager providing recommendations.
  • Remain up to date with procedures/processes and products and communicate this effectively to team.

Skills needed as Contact Centre Manager:

  • Experience managing a successful contact centre team.
  • Experience within performance management.
  • Ability to understand data analysing team performance.
  • Effective problem-solving and time management skills.

Please follow the link to apply

CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting you CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, your personal data will be held on our secure internal CRM system for a maximum period of 48 months. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 48 months inactivity your CV will be deleted permanently from our database.

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