Senior Client Success Manager
2 weeks ago
Client ServicesLondon / Barcelona,United Kingdom
Healthcare is complicated, but it doesn’t have to be.
550+ employees, 9 countries, and 1 mission - to amplify the voice of physicians and improve global healthcare. This is where you come in. Helping unite physicians across the world to improve patient outcomes—and even save lives— is an incredible feeling. Join us
What we’re about:
- Community: with 20+ years of tradition and innovation, our team has built the world’s largest online community of 1.3M medical professionals and a trusted network of leading industry partners - and we’re growing every day.
- Innovation: our tech-first approach to the conventional worlds of physician engagement and rapid healthcare insights powers our ability to improve workflows in unique ways.
- Collaboration: making an impact in healthcare is serious work, but that doesn’t mean we can’t have a good time while we’re at it. We laugh together, we don’t take ourselves too seriously, and we’re always trying to make our customers crack a smile.
Summary of the job:
- Are you hungry to learn? Are you committed to ending each day knowing that you have done your best? Do you want to delight your clients at every stage of the customer journey? Are you passionate about giving it your all? If you answered yes to all of the above, we’d love to talk Sermo is in search of a Senior Client Success Manager with a strong digital and pharmaceutical background to manage the post-sale relationship with Tier 1, 2 and 3 clients. Your book of business will span $2.8-3.5 million in revenue, where you lead onboarding, implementation and relationship management as well as ensuring overall client satisfaction. The Senior Client Success Manager will play an integral role in our business, building long-term client relationships and driving revenue growth.
- You will work closely with many parts of the organization, including sales, product, insights & analytics, and other members of the team to accomplish aggressive goals that will keep Sermo growing, innovating and staying at the forefront of our industry.
- Manage the post-sale relationship, serving as the primary contact and advocate for day-to-day requests, deliverables and escalations
- Establish consultative and trusted relationships with clients through proactive communications, issue remediation and performance measurement
- Ensure we consistently delight our clients while always delivering on client-expected value and achieving desired outcomes
- Elicit and share client feedback internally to drive process improvements, prioritize platform innovation and capture market opportunity
- Forecast and track key account metrics
- Partner with Sales to identify and present opportunities for in-account revenue growth
- Exceptional communication and relationship management skills built on a customer-centric philosophy
- 6+ years of experience in media, start-up and/or digital display account management
- Advanced degrees a plus
- Have prior experience working within a Customer Success/Account Management role
- Experienced in customer life-cycle management from on-boarding through implementation
- Strong analytical and problem-solving skills
- Ability to thrive in a fast-paced environment with tight deadlines
- Be a confident networker with the ability to persuade and influence stakeholders
- Have an understanding of how to utilize CRM systems in a sales cycle
- Health, dental, and vision insurance
- Fitness Reimbursements
- The opportunity to revolutionize real world medicine and amplify the voice of physicians globally
-
Client Success Manager
4 days ago
United Kingdom Climate Action Full timeWe are looking for a dynamic new team member with great attention to detail to support our the accou nt management of some of our key partnerships. A key part of this role will involve liaising with partners to ensure expectations are managed and deliverables are completed to a high standard. The successful candidate will be comfortable engaging with...
-
Client Success Manager
2 weeks ago
United Kingdom RT7Digital Full timeClient Success Manager - CSM The Company RT7Digital is a fast-growing Amazon specialist digital marketing agency with offices in London, Cape Town and East Sussex. We manage over £10m of sales a year on Amazon, and help companies both large and small achieve their growth ambitions in this highly competitive environment. Amazon continues its growth as...
-
Client Success Manager
4 days ago
United Kingdom Vibrant Energy Matters Limited Full timeLocation : Blackwood, Caerphilly NP12 4AB Role Type : Full time Hours : Mon-Fri 40 hours a week Reporting to : Head of Client Services COMPANY BACKGROUND Vibrant Energy Matters Ltd is a fast growing property services business, delivering a range of solutions to estate agents, social housing providers, and the general public. Its current revenues...
-
Client Success Manager
5 days ago
United Kingdom NST Recruitment Limited Full time €140,000Company: Technology Solutions Provider Position: Client Success Manager Reporting To: Manager, Client Success Location: Essex, UK (Hybrid) Contact Type: Full Time, Permanent Start Date: ASAP Overview You have the chance to join an established multinational Technology Solutions Provider, based in Essex, who is currently looking to...
-
Customer Success Senior Manager
4 weeks ago
United Kingdom RedRock Consulting Full timeCustomer Success Manager (Local Government) Do you enjoy building relationships with clients? Excited about work within the Local Government sector? Due to continued periods of growth my client is looking for a Customer Success Manager with experience within the Local Government sector to act as a strategic partner, ensuring that customer needs are...
-
Client Success Manager
5 days ago
United Kingdom NST Recruitment Limited Full time €140,000Technology Solutions Provider Essex, UK (Hybrid) Contact Type: Full Time, Permanent Start Date: ASAP You have the chance to join an established multinational Technology Solutions Provider, based in Essex, who is currently looking to appoint a Client Success Manager as part of a growing and successful team, primarily focused on...
-
Senior Customer Success Manager
1 week ago
United Kingdom Ocho Full timeJob Specification : Senior Customer Success Manager Industry : Learning and Development Location : London Type : Full-time Our client is a leading provider in the learning and development space, dedicated to empowering individuals and organizations through innovative educational solutions. Position Overview Our client are seeking an experienced...
-
Senior Customer Success Manager
1 week ago
United Kingdom Ocho Full timeJob Specification : Senior Customer Success Manager Industry : Learning and Development Location : London Type : Full-time Our client is a leading provider in the learning and development space, dedicated to empowering individuals and organizations through innovative educational solutions. Position Overview Our client are seeking an experienced...
-
Client Success Associate
2 weeks ago
United Kingdom Splashlight LLC Full timeCLIENT SUCCESS ASSOCIATE Hybrid - 2 days a week in office - London - UK Full-time Who We Are: TelmarHelixa has best in class audience and media intelligence platforms with hundreds of clients globally. We’re on a mission to make sense of the world's most valuable data and uncover the uniqueness of large and small cultures - who they are, what they...
-
Senior Customer Success Manager
1 week ago
united kingdom Ocho Full timeJob Specification: Senior Customer Success ManagerIndustry: Learning and DevelopmentLocation: LondonType: Full-timeOur client is a leading provider in the learning and development space, dedicated to empowering individuals and organizations through innovative educational solutions. Position OverviewOur client are seeking an experienced and dynamic Senior...
-
Senior Customer Success Manager
1 week ago
United Kingdom Ocho Full timeSenior Customer Success Manager Industry : Type : Full-time Our client is a leading provider in the learning and development space, dedicated to empowering individuals and organizations through innovative educational solutions. Our client are seeking an experienced and dynamic Senior Customer Success Manager to join their team. The ideal candidate...
-
Senior Customer Success Manager
1 week ago
United Kingdom Ocho Full timeSenior Customer Success Manager Industry : Type : Full-time Our client is a leading provider in the learning and development space, dedicated to empowering individuals and organizations through innovative educational solutions. Our client are seeking an experienced and dynamic Senior Customer Success Manager to join their team. The ideal candidate...
-
Procurement Buyer
1 week ago
United Kingdom Success Talent Full timeBuyer / Senior Buyer Knitwear Womenswear 12 Month FTC £My client is a growing on-line fashion retailer who delivers quality driven chic affordable and wearable womenswear that is both feminine and sexy. Exciting, flattering clothes that feature the latest trends and work for their customers real lives. Regular planning with merchandisers Analysing data...
-
Client Success Manager, UK
5 days ago
United Kingdom Vistar Media Full timeClient Success & Support – EMEA Demand Client Success / Out-of-Home (OOH) is the fastest growing channel in advertising. From billboards to retail media to urban panels, 98% of us see at least one OOH advertisement every week. It’s a part of life. As the pioneer in OOH technology, we build solutions that help brands find their audience in the right...
-
Senior Customer Success Manager
3 weeks ago
United Kingdom Principle Full timeEnterprise Customer Success Manager - Creative Software Our client is a world renowned American software company that empowers creatives and businesses worldwide with a diverse range of innovative digital tools and solutions aimed at enhancing productivity, creativity, and digital experiences across various industries and they have an immediate requirement...
-
Client Success Director
1 day ago
United Kingdom Sermo Full timeHealthcare is complicated, but it doesn’t have to be. 550+ employees, 9 countries, and 1 mission - to amplify the voice of physicians and improve global healthcare. This is where you come in. Helping unite physicians across the world to improve patient outcomes—and even save lives— is an incredible feeling. Join us! What we’re about: Community: ...
-
Client Success Director
1 day ago
United Kingdom Sermo Full timeHealthcare is complicated, but it doesn’t have to be. 550+ employees, 9 countries, and 1 mission - to amplify the voice of physicians and improve global healthcare. This is where you come in. Helping unite physicians across the world to improve patient outcomes—and even save lives— is an incredible feeling. Join us! What we’re about: Community: ...
-
Client Manager
2 days ago
United Kingdom Morgan King Professional Services Full timeJob Title: Senior Engagement Manager Employment Type: Full-Time Our client is a dynamic and innovative education business dedicated to transforming learning experiences within B2B sectors. Our client runs fully funded training courses for out-of-work adults seeking new professional paths and individuals currently employed who wish to retrain. Their...
-
Client Manager
2 days ago
United Kingdom Morgan King Professional Services Full timeJob Title: Senior Engagement Manager Employment Type: Full-Time Our client is a dynamic and innovative education business dedicated to transforming learning experiences within B2B sectors. Our client runs fully funded training courses for out-of-work adults seeking new professional paths and individuals currently employed who wish to retrain. Their...
-
Buyer / Senior Buyer - Knitwear
1 week ago
United Kingdom Success Talent Full timeBuyer / Senior Buyer Knitwear Womenswear 12 Month FTC £Excellent Manchester / Cheshire area My client is a growing on-line fashion retailer who delivers quality driven chic affordable and wearable womenswear that is both feminine and sexy. Exciting, flattering clothes that feature the latest trends and work for their customers real lives. This...