Mixxos | Membership Team Leader

3 days ago


Milton Keynes Buckinghamshire, United Kingdom Mixxos Full time €30,000

Job Title: Membership Team Leader

Salary: £30,000

Location: Milton Keynes

Benefits include: 24 days annual leave, hybrid working, flexible benefits package

We are excited to share an exciting opportunity with a reputable company, who are looking for a an experienced leader to join one of their busy membership and events team. In this role of Membership Team Leader , you will support the day to day responsibilities of the team and ensure a first-class service is delivered to customers.


As Membership Team Leader , the ideal candidate will have leadership experience, be commercially astute and be able to take a hands on approach to dealing with customers directly.

If you are committed to delivering outstanding customer service and have the ability to deliver results through team performance, this Membership Team Leader role could be a great opportunity for you.

Key responsibilities for a Membership Team Leader

Be a role model for the team and respond to high volume of enquiries

Manage and resolve escalated complaints from the team

Motivate and manage the team to achieve targets and goals

Consistent quality checking and feedback, working within a structured framework

Create and manage a daily staff rota to determine who is covering the different channels where clients can leave enquiries

Key skills for a Membership Team Leader

Previous leadership experience

Commercial/Business acumen

Exceptional customer service

Organised

Attention to detail

Excellent communication skills

Benefits for a Membership Team Leader

24 days annual leave + bank holidays

35-hour week

Hybrid working after training

Professional growth and training opportunities

A generous benefits package which includes gym discounts, pension plan, season ticket travel loans and health and dental plans

If you are interested in this role, please apply here.

JBRP1_UKTJ



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