Business Support Assistant

2 weeks ago

Norwich Norfolk, United Kingdom Service Service Employment Agency Limited Full time

My client is a very successful Norfolk based organisation offering professional training in the Financial Services Sector as well as apprenticeships and leadership training.
My client pride themselves on being at the forefront of online delivery that inspires innovation, curiosity and professional growth through learning. If you are looking for a meaningful career within a progressive and expanding business, I would love to hear from you.
As a Business Support Officer, you will work as part of the business support team to provide core administrative and customer care services that ensure our company, contracts and programmes run successfully.
Objective 01 – Administration – To support the end-to-end administrative process of my clients contracts and programmes.
Objective 02 – Compliance – To compliance check your own, team members and colleagues work to ensure it meets the required standards.
Objective 03 – Customer Service – To provide support, information and guidance to my clients stakeholders ensuring their queries are progressed accurately and efficiently.
Ensure all stages and requirements are fully, accurately, and diligently completed with signatures from the training provider, learner and employer. Transfer key information on apprenticeships to The Apprenticeship Service accurately for employer approval
Concerns escalated to the senior management team in instances of high level of leavers or mass change of employment from any single employer
Ordering course materials to support the delivery of our programmes
Support the set-up and maintenance of key learner management systems such as Microsoft Teams and Office 365 folders
Support the organisation of learning events and activities, such as new class cohort training dates into systems and ensure invitations are received
Provide system and process support, ensuring colleagues follow administrative processes correctly and escalating where this may fall short
Support with company administration, such as obtaining quotes for renewals or organising interviews
Compliance
To ensure that as a result of initial assessment and the onboarding process all recognised prior learning has correctly resulted in a Funding Adjustment, and that these adjustments are accurate and recorded properly with supporting evidence.
To ensure where recognised prior learning has been identified that the Training Plan has been adjusted appropriately, including the correct amount of off-the job training required is recorded.
To fully audit the Apprenticeship Evidence Pack before the learner commences on programme.
To monitor that for all new starts there is Evidence of Learning on First Day against the knowledge, skills and behaviours of apprenticeship standards.
To audit Progress Reviews each month to ensure they have occurred timely, the content is in line with set standards and that all parties have signed. As a Business Support Team, to sample 5% of learner records for compliance against SET standards, which include
Department for Education and Ofsted requirements. Customer Service
To answer the phone to incoming queries within 3 rings
To be a brand ambassador for my client, presenting a professional, progressive, and polite organisation at all times.
Uphold and embolden our policies at all times, including the safeguarding of our learners.
Assist in system / process automation and enhancement, including the production of materials (such as video) that stakeholders can self-serve important information.
Any other duties as reasonably required by the business and your line manager
Timely and accurate processing of sensitive personal and commercial data.
Fully comply with company processes, policies, and procedures at all times.
A brand ambassador for my client, representing the company in a professional, polite and progressive manner at all times.
Naturally diligent, ensuring all information and data handled is accurate and to the highest quality standards.
Keen to support others.
Very strong technology skills, proficient and competent with Microsoft Office, Microsoft Teams, and using Customer.
Remote working (nationwide)
• Smart / casual dress code
• 20 (plus Bank Holidays)
• 5 additional discretionary Christmas holiday days
• Nest Pension
• Commitment to your training and development
• Start the weekend early (2PM closing on a Friday)
• Team Social events
•

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