Learning & Development Coach - Hays travel

2 weeks ago


United Kingdom Go! Southampton Full time
Learning & Development Coach – Retail Southampton

Hays Travel, the UK’s largest independent travel agent, specialises in providing good value, quality holidays alongside excellent customer service with 420 branches and circa 3000 colleagues. It is part of a much larger operation with independent partners and franchises and together this makes an excellent learning environment for our apprentices.

The Company has invested in apprenticeships since 1980 becoming an accredited employer in 2010. We are committed to our talent of the future evolving from the apprentices we recruit.

n Purpose of role

The role will be suited to someone who has a passion for learning and development supporting our apprentices from the day they start with the company and throughout their apprenticeship.

Hays Travel pride themselves on delivering exceptional customer service therefore we require someone who share the same values and ethos.

The successful candidate will be responsible for the training delivery and assessment for a cohort of Retail apprentices working though their Travel Consultant Apprenticeship.

Main Responsibilities

  • Assess, Coach and develop apprentices during their individual progress reviews, whilst selecting quality evidence to showcase and stretch the capabilities of each apprentice.
  • Deliver inspiring and motivational training that engages learners to achieve the desired impact
  • Evaluate the effectiveness of current training sessions suggesting any improvements.
  • Research and write engaging training content for both a virtual and classroom delivery.
  • Strong awareness of Safeguarding, Prevent and British values
  • Effectively communicate and positively promote organisational changes
  • Knowledge and a high level of competency with department and company technology
  • Be able to self-reflect and identify areas for personal development
  • Motivated ‘can do’ attitude, who strives for excellence in all areas of their role
  • Exceptional Time Management, Organisational skills, and Attention to Detail
  • Provide exceptional customer service at all time

Qualifications & Experience

  • Previous experience working in a Customer Service environment.
  • Previous Experience in a Retail Travel sales
  • Previous experience of classroom/remote delivery
  • Previous delivery experience of Core Skills

Desirable but not essential

  • Level 3 + qualification in Education and Training
  • Level 3 assessment award
  • Level 4 Quality Assurance
  • Excellent organisational and time management skills.
  • Strong initiative skills to drive business objectives forward.
  • Flexible to meet the needs of the business.
  • Attention to detail and high levels of accuracy.

Please note, the job expiry date is estimated. If you are interested in this role, do not delay applying.

Location: 91 Above Bar St, Southampton SO14 7FG

#J-18808-Ljbffr

  • United Kingdom Go! Southampton Full time

    Learning & Development Coach – Retail Southampton Hays Travel, the UK’s largest independent travel agent, specialises in providing good value, quality holidays alongside excellent customer service with 420 branches and circa 3000 colleagues. The role will be suited to someone who has a passion for learning and development supporting our apprentices...


  • United Kingdom Life Coach Hub Support Full time

    I am a former Royal Marine, specialise in mentoring, personal development and life coaching I have achieved great things in multiple sports and physical tests, constantly pushing my body and mind to the next level. After evaluating and turning around my life over the last 10 years, I have been on a life journey from a party loving chef to being in the...


  • United Kingdom Life Coach Hub Support Full time

    I am a former Royal Marine, specialise in mentoring, personal development and life coaching FEESfrom $100 USD to $5000 USD for coaching packages.more... Mentor, Athlete, Husband.I have achieved great things in multiple sports and physical tests, constantly pushing my body and mind to the next level. After evaluating and turning around my life over the...


  • United Kingdom Hays Full time

    A rare opportunity to join an established, successful team at this world-class learning organisation. This role is available on the basis of 1 day per week in the office or can be fully remote, home-based. This high profile position will work closely with a range of stakeholders and strategic partners to ensure that learning propositions relating to...


  • United Kingdom Hays Full time

    Administrator (Sales Support) – Recruitment Agency London City At Hays, we believe in being long-term partners with our people as well as our customers. A new opportunity has arisen for an ambitious and organised individual to join the Administration team as a Administrator/ sales support. General Administration and Data Inputting tasks including : ...


  • United Kingdom Life Coach Hub Support Full time

    Client-Focused Coaching, Career Management and Facilitation I'm Karen, a dedicated Life and Career Coach with over a decade of experience in empowering individuals to realise their long-term aspirations. I believe in empathy as a powerful tool for fostering empowerment, allowing individuals to gain confidence and navigate life's challenges effectively. My...


  • United Kingdom Diversity Travel Full time

    We are a leading travel management company for the charity and academic communities and we’re proud and passionate about what we do. We are looking for a Learning, Development & Culture Business Partner to lead, manage and motivate the Learning, Development and Quality teams to ensure the achievement of objectives and growth aspirations. As part of the...

  • Temporary Recruitment

    2 weeks ago


    United Kingdom Hays Full time

    Hays Recruitment Experienced Recruitment Consultant Are you an ambitious sales-driven individual looking for an opportunity to develop a long-term career in a business that is going places? Are you looking to start 2024 with a new role in recruitment with the UK&I Leading recruitment agency? Then there is no better place to create the career you want...

  • Temporary Recruitment

    3 weeks ago


    United Kingdom Hays Full time

    Hays Recruitment Experienced Recruitment Consultant Are you an ambitious sales-driven individual looking for an opportunity to develop a long-term career in a business that is going places? Are you looking to start 2024 with a new role in recruitment with the UK&I Leading recruitment agency? Then there is no better place to create the career you want...

  • Life Coach

    2 weeks ago


    United Kingdom Life Coach Hub Support Full time

    With a background in education, a deep understanding of nutrition, personal training, and counseling, I help clients achieve their goals, enhance productivity, and overcome challenges. RESULTS & GOALS I help my clients achieve personal and professional success by providing guidance, support, and tailored strategies. My goal is to empower clients to create...


  • United Kingdom Life Coach Hub Support Full time

    Organizational Psychologist, Exec Coach, Resilience Practitioner, Writer, and continuous learner. FEESfrom $60 USD to $90 USD for coaching packages.more... I am an Organisational Psychologist, Executive Coach, and Agent for Change with a strong belief that everybody can reach their true potential. I have over 20-years of work experience across a range of...


  • United Kingdom Hays Full time

    Client Manager- Statement of Work London – Hybrid As a Client Manager, you will be leading and taking full responsibility for the successful management of the UK client account and service delivery whilst achieving budget and growth on the client account by maximizing fees and recognizing opportunities. You will be establishing and developing key...


  • United Kingdom Hays Full time

    Client Manager- Statement of Work London – Hybrid As a Client Manager, you will be leading and taking full responsibility for the successful management of the UK client account and service delivery whilst achieving budget and growth on the client account by maximizing fees and recognizing opportunities. You will be establishing and developing key...

  • Senior HR BP

    3 weeks ago


    United Kingdom Hays Full time

    An exciting permanent HR BP job, within a growing, developing distribution organisation in Milton Keynes. Hybrid-3 days office based in Milton Keynes, 2 days based from home. As a permanent HR BP you will report to the HR Director and be part of a busy HR team. Collaborate with the HR Director to embed the organisational development programme Create and...


  • United Kingdom Life Coach Hub Support Full time

    If you share your computer or it is a public computer, you should leave this box unchecked. lifecoach £1000 GBP philip lyon philip lyon Refreshingly pragmatic coaching service. Helping small business & individuals, team coaching home coaches philip lyon ~ Coach Life Coach Hub Life Coach Hub philip lyon Life coach, NLP master, MBA Hertford,...

  • Recruiter Consultant

    3 weeks ago


    United Kingdom Hays Full time

    Entry Level Recruitment Consultant Basic Salary + Uncapped commission No experience needed, full training provided Work for the Market Leaders in recruitment At Hays, we believe in being long-term partners with our people as well as our customers. With over 50 years of business success, we have built a reputation as the world leader in specialist...

  • Client Manager

    2 weeks ago


    United Kingdom Hays Full time

    Client Manager- Statement of Work London – Hybrid About the role: As a Client Manager, you will be leading and taking full responsibility for the successful management of the UK client account and service delivery whilst achieving budget and growth on the client account by maximizing fees and recognizing opportunities. You will be establishing and...

  • Client Manager

    3 weeks ago


    United Kingdom Hays Full time

    Client Manager- Statement of Work London – Hybrid About the role: As a Client Manager, you will be leading and taking full responsibility for the successful management of the UK client account and service delivery whilst achieving budget and growth on the client account by maximizing fees and recognizing opportunities. You will be establishing and...


  • United Kingdom Hays Full time

    Entry-Level Recruitment Consultant - Portadown, Northern Ireland Engineering The Opportunity as an Entry Level Recruitment Consultant Are you an ambitious sales-driven individual looking for an opportunity to develop a long-term career in a business that is going places? Join our Portadown office and become a part of a collaborative culture! The...


  • United Kingdom Hays Full time

    Entry-Level Recruitment Consultant - Portadown, Northern Ireland Engineering The Opportunity as an Entry Level Recruitment Consultant Are you an ambitious sales-driven individual looking for an opportunity to develop a long-term career in a business that is going places? Join our Portadown office and become a part of a collaborative culture! The...