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3 weeks ago
Learning & Development Coach – Retail Southampton
Hays Travel, the UK’s largest independent travel agent, specialises in providing good value, quality holidays alongside excellent customer service with 420 branches and circa 3000 colleagues. The role will be suited to someone who has a passion for learning and development supporting our apprentices from the day they start with the company and throughout their apprenticeship.
Hays Travel pride themselves on delivering exceptional customer service therefore we require someone who share the same values and ethos.
The successful candidate will be responsible for the training delivery and assessment for a cohort of Retail apprentices working though their Travel Consultant Apprenticeship.
Assess, Coach and develop apprentices during their individual progress reviews, whilst selecting quality evidence to showcase and stretch the capabilities of each apprentice.
Deliver inspiring and motivational training that engages learners to achieve the desired impact
Evaluate the effectiveness of current training sessions suggesting any improvements.
Research and write engaging training content for both a virtual and classroom delivery.
Previous Experience in a Retail Travel sales
Previous experience of classroom/remote delivery
Level 3 + qualification in Education and Training
Level 3 assessment award
Level 4 Quality Assurance
Flexible to meet the needs of the business.
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