Senior Operations Associate, Rider Onboarding

3 weeks ago

London, United Kingdom DELIVEROO Full time

Our mission is to transform the way you shop and eat, bringing the neighborhood to your door by connecting consumers, restaurants, shops, and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. Senior Operations Associate Onboarding & Compliance
Embedded within the operations processes of Deliveroo, Rider Onboarding, and Compliance is central to our continued success through their impact on rider retention and rider satisfaction.
Work full time in London Office, Monday - Friday, hybrid working policy 3 days in the office and 2 days at home.
You will help build large-scale global projects related to rider onboarding and compliance pipelines and process standardisation.
As part of the Rider Services Centre, you will work with the Delivery Operations team and local markets on projects, focused on execution excellence, process improvements, and new compliance initiatives.
Use analytics to identify areas for improvement and oversee data-driven solutions to increase conversion and velocity at which our applicants become riders.
You will be an important touch point for our vendors: improving how we communicate, managing weekly planning, and ensuring targets are met.
Daily involvement in our Rider Supply and Rider Compliance team processes.
Liaise with our partners, developing ways to communicate data in a clear and efficient format
Compliance process adherence & Improve quality score
Know how to prioritise - the ability to determine what needs immediate attention and is of the highest value, while keeping partners informed
Able to explain complex processes to a range of partners in a way that can paint a clear picture, helps us solve a problem, get executive support, or train new team members
25 days holiday, paid bank holidays, pension, life, health & dental insurance
Deliveroo Plus subscription, benefits including discounted gym subscription, wellbeing
Employee assistance program, Cycle-to-work scheme
Online learning courses
Our mission is to be the definitive food company. We are transforming the way the world eats by making food more convenient and accessible.
We are a technology-driven company at the forefront of the fastest-growing industry in the world. Workplace & Diversity
We offer many great benefits in areas including health, family, finance, community, convenience, growth, time away, and relocation.

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