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Director/Senior Account Director
2 months ago
We have an exciting opportunity for an Account Director to join our fast-growing client in Cambridge.
Our client is well known for retaining their employees, due to the culture and career progression opportunities.
Hybrid working is in play with visits to their office in Cambridge required, it is also essential for the successful Account Director to own a vehicle as there will be some travel to meet clients in the South of England.
Account Director - Role Profile:
Our client is on a dynamic expansion path within the commercial sector, providing comprehensive Managed IT Services to a growing portfolio of strategic business clients. Our services are designed to drive digital transformation across various industries by leveraging cutting-edge Cloud solutions, robust network infrastructure, and a diverse array of business-oriented hardware and software technologies.
We are in search of a seasoned Key Account Director to enhance our fast-paced commercial department, adept at fostering and expanding our key strategic customer relationships within the business sector. The ideal candidate will exhibit a profound comprehension of the MSP operating environment within the commercial sector, backed by a minimum of 5 years’ experience in a comparable capacity. The candidate should also have a proven track record of cultivating and sustaining positive customer relationships. We are looking for a professional with exceptional planning and leadership skills, capable of guiding and supervising Account Managers and Account Executives, with a strategic and client-focused approach to service delivery.
Account Director - Day-To-Day Responsibilities:
* Client Relationship Management: Strategic Planning: Formulate and execute strategic account plans to secure client contentment and drive business expansion objectives. Collaboration: Collaborate intimately with cross-functional teams, including sales, marketing, and technical support, to ensure a unified strategy in managing and advancing key accounts.
* Contract Negotiation: Spearhead contract negotiations and finalise agreements to maximise profitability while guaranteeing the provision of premium IT services that cater to the specific demands of business clients.
* Performance Monitoring: Monitor and report on key account metrics, delivering consistent updates to both internal and external stakeholders on the status of initiatives and the overall vitality of the client relationship.
* Budget Management: Oversee account budgets, ensuring that financial objectives are achieved and resources are allocated to meet client needs.
* Project Oversight: Aid in the successful execution of IT projects and services, ensuring they are appropriately scoped, sold, and delivered with an emphasis on excellence from the outset.
* Account Director - Personal Attributes:
* Leadership and Influence: The capacity to lead and motivate both internal teams and clients, propelling projects forward and securing alignment with strategic business objectives.
* Strategic Business Thinking: The skill to envision long-term and strategically, comprehending the broader context of the commercial sector and positioning the company’s services for optimal impact.
* Relationship-Building: Robust interpersonal abilities to cultivate and sustain positive relationships with key business clients, fostering trust and long-term loyalty.
* A meticulous approach to account management, ensuring that all facets of service delivery adhere to the highest standards of excellence.
* Account Director - Experience:
* Experience: At least 5 years of progressive leadership experience in account management or business development is required. Experience within the IT sector is essential, particularly in managing strategic business accounts. Familiarity with commercial business operations, financial management, and market dynamics is crucial. Exposure to technology solutions and services relevant to businesses is preferred
