Information Technology Support Technician

2 weeks ago

Milton Keynes Buckinghamshire, United Kingdom Lorien Full time

Executive IT Support

Inside IR35

End of year

On-site Milton Keynes (5 days a week)

This is a contract position working for a large Financial Services company to work as an IT Support Engineer in a team that supports the directors and executives of the business.

The key responsibilities for this role includes:

  • The aim is to provide a high level of support with a high percentage of ‘calls’ resolved within the tight SLA’s. Project work will also be undertaken by the team.
  • Audio and Visual assistance
  • Comprehensive support of all executive related IT issues and problems
  • Escalate problems where necessary to third parties both internal and external
  • Respond to telephone, Email and face-to-face incidents reported to the team
  • Capture all workload activity via ServiceNow and Planview toolsets.
  • Plan and implement approved desk move and changes.
  • Maintain adherence to IT security practices, directives and recommendation as defined by the business and industry standards.
  • Answering executive helpline between 8:00 to 18:30 (dependant on shift) and be available to take part in an out of hours shift rota for evenings and weekends, prioritising workload & using initiatives in a busy environment
  • Cross team liaison both internally & externally with vendors/suppliers nationally and internationally to ensure exec incidents & requests are handled with priority and that the customer is constantly updated as to progress.

The key experience and knowledge required for this role includes:

  • Experience supporting in Executive environment
  • Audio and Visual (AV) Support
  • Windows 10 & Office 365 including MS Teams
  • MacOS
  • Outlook / Office 365 support
  • Lenovo & HP Hardware support
  • Apple Products (MacBook, iPads, iPhones)
  • Airwatch & Intune MDM
  • SafeNet, F5 & Cisco RAS
  • Endpoint Encryption
  • Cisco, Teams & Zoom Video Conferencing/ Webinar / Audio Visual support
  • Home working support
  • ITIL understanding and experience of practice

This is a Contract role working for a top company in their industry as a IT Support Engineer. Please apply to find out further information about this position.

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