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Information Technology Support Technician
2 months ago
Executive IT Support
Inside IR35
End of year
On-site Milton Keynes (5 days a week)
This is a contract position working for a large Financial Services company to work as an IT Support Engineer in a team that supports the directors and executives of the business.
The key responsibilities for this role includes:
- The aim is to provide a high level of support with a high percentage of ‘calls’ resolved within the tight SLA’s. Project work will also be undertaken by the team.
- Audio and Visual assistance
- Comprehensive support of all executive related IT issues and problems
- Escalate problems where necessary to third parties both internal and external
- Respond to telephone, Email and face-to-face incidents reported to the team
- Capture all workload activity via ServiceNow and Planview toolsets.
- Plan and implement approved desk move and changes.
- Maintain adherence to IT security practices, directives and recommendation as defined by the business and industry standards.
- Answering executive helpline between 8:00 to 18:30 (dependant on shift) and be available to take part in an out of hours shift rota for evenings and weekends, prioritising workload & using initiatives in a busy environment
- Cross team liaison both internally & externally with vendors/suppliers nationally and internationally to ensure exec incidents & requests are handled with priority and that the customer is constantly updated as to progress.
The key experience and knowledge required for this role includes:
- Experience supporting in Executive environment
- Audio and Visual (AV) Support
- Windows 10 & Office 365 including MS Teams
- MacOS
- Outlook / Office 365 support
- Lenovo & HP Hardware support
- Apple Products (MacBook, iPads, iPhones)
- Airwatch & Intune MDM
- SafeNet, F5 & Cisco RAS
- Endpoint Encryption
- Cisco, Teams & Zoom Video Conferencing/ Webinar / Audio Visual support
- Home working support
- ITIL understanding and experience of practice
This is a Contract role working for a top company in their industry as a IT Support Engineer. Please apply to find out further information about this position.
