Customer Advisor Mon- Fri

2 weeks ago


Enderby Leicestershire, United Kingdom Adecco Full time

As the first point of contact for both external and internal client inquiries and complaints, you will play a critical role in delivering a world-class client experience. Working closely with our client's Complaints Manager, your main objective will be to ensure that each client interaction is handled with professionalism, empathy, and efficiency.
Contract Type: 9 months Temporary (Maternity Cover)
Hourly rate From: £12.Hours: Full Time Monday to Friday 9am-5pm
Communicate with clients via email, telephone, and letter, dealing with queries and complaints
Provide first-line support for showrooms and ensure policies and procedures are communicated effectively
Respond to and record all complaints within guidelines
Effectively handle social media complaints
Handle and resolve executive complaints in consultation with relevant managers
Support investigations and collect data as requiredDon't miss this opportunity to join our client's dedicated team and contribute to delivering exceptional client experiences. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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