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Service Leader Nightshift

4 months ago

Sevenoaks Kent, United Kingdom Stirling Warrington Limited Full time

Lift Service Co-ordinator Role
This is a full-time on-site role located in Sevenoaks for a Maintenance Coordinator. The Maintenance Coordinator will help with the running of the maintenance department working along side the Senior Maintenance Coordinator.
Logging call outs on Lift Data, whether received from email or phone and allocating to the route engineer - pushing to meet response time.
Schedule service visit dates with clients ensuring the bulk clients and overdue are prioritised at the beginning of the month.
Entering and processing engineer service and breakdown reports, saving into relevant folder if recommendations noted prioritising lifts off.
Update lift status on Lift Data, ie. reinstate when no longer out of service and issuing to clients. Marking off services from the monthly schedule as you go
Managing technicians diary, scheduling jobs with client and issuing information to technician with managements approval
Sourcing parts and quotes, checking for managements approval on costs.
Raise Purchase Orders on Lift Data and issuing to suppliers/subcontractors.
Answering the phone to queries and complaints, logging line tests at the time of the call and liaising with suppliers and engineers.
Booking in parts/deliveries on Lift Data, then ensuring they are either stored in the correct place until required or labelling up for an engineer to collect and attend site to fit.
Update night call rota
Update night call portal
Terminate a contract when advised by Sales/Management
Lift Data system knowledge
Previous experience in working in a call centre environment/administrative role.
Very customer service orientated/focussed.
Professional telephone manner
Microsoft Office
(Word, Excel), Lotus Notes, Lift Data system.
Good organisation and planning skills
Ability to multi-task/flexible approach.