Salesforce Lead
1 month ago
We are a fast-moving technology company, and one of the most successful providers of online reward and benefits solutions in the UK. To help us on our quest to be the best, we need brilliant people on board and that’s where you come in.
People development : nurture and develop high performing Customer Success professionals, accelerating peoples' career journeys
Top 10 Employer, Sunday Times Best Places to Work Awards
~ Work for a profitable, fast-growing market leader in the online reward and benefits space
**Competitive salary and bonus
Flexible work – choose a working setup that works for you, our only ask is to see you once a month in the office and you must be based in the UK or Ireland.
️ 25 days holiday plus your local bank holidays
Your birthday off
️ Employee Assistance Plan24/7 365 support
Income Protection (75%) and life assurance (4x salary)
Pension scheme
£50 monthly allowance to spend on whatever takes your fancy, your very own Benefex card will be topped up at the start of each month
Reporting into the VP of Customer Success, you will lead a team of Customer Success Directors and Executives across our UK accounts. To perform strategic planning for the Customer Success function including segmentation, model and capacity planning.
To ensure the Customer Success team meet the four key target areas of: Growth, Churn (and Erosion), NPS and Customer Engagement.
To drive Customer Success best practice across all areas of customer success function.
To help create a mentoring programme for the CSMs.
Identify and support in the management of customer risk i.e., Demonstrable experience in Customer Success: deep understanding of Customer Success principles and the ability to coach others
Evidence ofcoaching, mentoring and developing top Customer Success professionals
A commercial mindset, leading conversations with customers around pricing, contracts and upsell, as well as teaching these skills to your team
Demonstrable experience of building relationships with senior stakeholders within organisations.
Organisation and time management skills.
Knowledge of Salesforce and Gainsight CRM tools (desirable).
Online tests in numeracy and logical reasoning
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We believe that diversity and inclusion are essential to our success, and we are proud to be an equal opportunity employer.
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