Quality and Planning Assistant Quality and Planning Assistant

2 weeks ago


London, United Kingdom Strathberry Full time

Proudly Scottish at heart, but with a keen international outlook, Strathberry creates unique luxury pieces, handcrafted in Spain using only the very finest quality leathers and finishes. Known for its instantly recognisable bar closure and minimalist design aesthetic, Strathberry’s elegant lines and exceptional attention to detail have led to a global following.
The brand is stocked in over 33 retailers worldwide, with flagship stores in London and Edinburgh. We have an exciting opportunity for a CRM & Ecommerce Assistant to join our Ecommerce team at Strathberry. Reporting to the CRM Manager, this will be a pivotal role for the successful development of Strathberry’s customer strategy on an international scale.
The CRM and Ecom Assistant will primarily focus on the running and performance of our email marketing channel and assisting with the running of Strathberry Insider (our rewards programme) as well as supporting our Ecom operations. This is a dynamic role suitable for an organised, driven individual who will be immersed in the day-to-day of Strathberry’s CRM strategy.
The CRM & Ecom Assistant will work closely with the CRM Manager, Ecommerce Manager, Customer Service and Marketing teams.
If this sounds of interest to you, and you thrive in a dynamic environment, we invite you to join our team at Strathberry and contribute to the continued success of our brand. Apply now to be a part of a company that values creativity, quality, craftsmanship, teamwork, and leadership.
This is a full-time, permanent position based in either London or Edinburgh. We are currently operating a hybrid working approach with a minimum of 3 fixed days required each week working from the office.
CRM
Own the end-to-end build of our weekly broadcast emails, including copy writing, technical build and testing.
Assist with the management and planning of the broadcast email calendar.
Assist with email performance and trading reporting on a weekly basis.
Work with the CRM Manager to deliver behavioural CRM flows to drive engagement and repeat purchases.
Support with the day to day running of Strathberry Insider, our community rewards programme.
ECOMMERCE
Support in monitoring online performance and trading for whole site alongside email channel.
Ad-hoc support for the Ecomm team as and when required.
Proven experience in email marketing/CRM, with a preference for ecommerce experience within luxury fashion/beauty industry.
Proficiency with Microsoft Office Packages.
Strong communication skills in English, both written and oral.
Creative with entrepreneurial spirit, able to work independently.



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