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Clinical Support Supervisor
2 months ago
Our client, a global pioneer in innovative dental solutions, is seeking a seasoned professional to assume the pivotal role of Senior Clinical Support Supervisor. This is an exceptional opportunity to join a dynamic organisation at the forefront of transforming dental care.
Renowned for its groundbreaking technology and unwavering commitment to customer excellence, our client is dedicated to empowering dental professionals worldwide. As a Senior Clinical Support Supervisor, you will be instrumental in driving clinical excellence by leading and mentoring a team of Clinical Specialists.
This is a multifaceted role that demands a strategic mindset and a passion for people development. You will be responsible for cultivating a high-performing team, providing expert guidance, and ensuring optimal clinical support. Your ability to analyze data and translate insights into actionable strategies will be essential to driving continuous improvement and exceeding customer expectations.
Responsibilities:
- Overseeing clinical support and services workflows to optimize efficiency and effectiveness.
- Providing expert leadership and mentorship to a team of Clinical Specialists.
- Developing and implementing comprehensive training programs for new hires.
- Driving team performance through performance management, coaching, and development.
- Analysing program outcomes and implementing data-driven improvements.
- Investigating and resolving clinical-related customer inquiries and complaints.
- Demonstrating strong leadership and influencing skills to build and maintain customer relationships.
About you:
- A Bachelor’s Degree in Dentistry , Dental Technology , or Dental Hygiene/Therapy .At least 4 years of experience in a clinical specialist or equivalent role.
- Proven leadership and people management skills.
- Exceptional interpersonal, communication, and presentation skills.
- Strong analytical and problem-solving abilities.
- A strategic mindset with the ability to think creatively.
- Proficiency in English and computer skills.
- A willingness to travel up to 40% of the time.
If you're interested in the above role then please click apply or get in touch with Chantell Fields to discuss further.
Consult will endeavour to contact candidates within 14 days of application. However, if you do not hear back after 2 weeks then please assume on this occasion, unfortunately, you have not been successful.
