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Legal Support Team Manager

4 months ago

Wilmslow Cheshire, United Kingdom Marks and Spencer Full time €13

Team Support Manager - Clothing & Home - Handforth All the details
Team Support Manager - Clothing & Home - Handforth
This is a Permanent role for a Team Support Manager on Clothing & Home.
Based at the Handforth Store ( Coppice Way Handforth, Wilmslow, United Kingdom, SK9 3PB ).
05 per hour.
Contracted to Full Time at 37.Requirement to be fully flexible between Sunday and Saturday and the hours of 07:00 and 22:00
Sunday DAY OFF
Saturday 08:00-16:00
Sunday 08:00-16:00
Saturday DAY OFF
Supports colleagues through coaching and feedback
Uses MI to take action to drive performance
Helps maintain a safe and legal environment for colleagues and customers
Supports the delivery of an inspirational, improved and consistent visual customer journey instore which inspires our customers to shop and buy more often
Delivers great standards and service by putting the customer first
Supports the delivery of plan A
Provides regular and timely feedback to line manager to support colleague performance
Supports with the training and coaching of colleagues maximising digital tools and channels
Supports the Team Manager with the delivery of store selling and cost targets by utilising MI to identify opportunities andtakes action
Role models new ways of working through the use of digital tools
Allocates resource efficiently to deliver process, task and service ensuring activity is completed consistently and productively
Maintains a safe and legal store environment
Supports visual merchandising updates across all launches, events and campaigns
Helps colleagues to develop by listening, asking questions and giving feedback to encourage reflection and different thinking
Sets performance objectives for self in conjunction with line manager and in line with business plans
Takes accountability for planning and managing own work efficiently to ensure objectives are met
Support the delivery of excellent customer service and KPI's across the store
Good level of digital capability and can access and utilise relevant systems
Good knowledge of the commercial operation, brilliant basics and operational excellence
A good knowledge of the legal requirements associated with the role of a customer assistant and when duty managing
Interpret data relevant to the role
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.