Customer Advisor

3 weeks ago


Canterbury Kent, United Kingdom Simon Lincoln Recruitment Services Full time

Hours between 10.00am – 7.00pm – 4 days a week (Rota between Tuesday – Sunday)

Hours Saturday’s 7.00am – 7.00pm

Total 20 Hours a week

Your Mission Customer Advisor

  • Promote a ‘residents first’ culture and ensure their expectations are met.
  • Take responsibility for management of the office.
  • Ensure that the customer service level is consistently high and the agreed service level agreement is followed.
  • Assist with the sales and marketing of the residence, working with the central Marketing and Sales teams to ensure minimum 98% occupancy year-on-year.
  • Address complaints and breaches of the residence code of conduct with residents and parents, gathering relevant evidence and preparing written outcomes. Escalate to the Property Manager where necessary.
  • Manage and communicate room cleans and reactive maintenance works.
  • Assist the Systems team with the management of the property management system, ensuring all data entered by the team is correct and viable.
  • Provide out of hours support to the residence as required, to ensure that issues are escalated according to procedure.
  • Deliver on customer satisfaction targets.
  • Supervise on-site maintenance operations including planned preventative and reactive maintenance.
  • Supervise housekeeping operations to ensure that the site always remains presentable.
  • Implement and ensure that CAMS Standard Operating Procedures are adhered to by on-site staff and residents.
  • Work with the central team and local teams to ensure that a variety of fulfilling and relevant events are carried out regularly.

Your Track Record Customer Advisor

  • Excellent written and verbal communication skills
  • Ability to plan and prioritise
  • Strong attention to detail
  • Positive and enthusiastic attitude
  • Passionate about creating a customer-focused environment for residents
  • Professional and friendly demeanor
  • Flexible and adaptable
  • Proactive nature and ability to work on own initiative
  • Ability to work in a fast-paced environment
  • Excellent customer relationship skills
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