Reception Services Administrator Full Time Temporary

3 weeks ago

Cardiff, United Kingdom Cardiff & the Vale Credit Union Ltd Full time

Job Title: Member Service Advisor
Working Hours: Part time/Full Time
To be responsible for providing effective and member focused administration services.
A commitment to improving the financial wellbeing of our members.
• Demonstrating the Credit Union's Equal Opportunities, Health & Safety, and Customer Service standards in all activities.
• To be responsible for the implementation of Cardiff & Vale Credit Union's policies and procedures, in compliance with relevant regulations and legislation.
To implement a range of daily administration duties, data processing and bank tasks to ensure the effective performance of the organisation and to provide an approachable and proactive reception service. Dealing with members queries and accounts efficiently and in a timely manner as and when required.
To provide appropriate advice and assistance in response to a range of enquiries from members, visitors, staff, and the public, in person, by telephone, email or letter
To work in partnership with other relevant bodies, key partners and colleagues of the Credit Union to achieve organisational objectives, developing and maintaining effective referral systems with a range of advice and support agencies, to assist members and promote financial capability and inclusion and support the services provided by the Credit Union.
To be responsible for data security and systems management.
To promote a range of community and employer loan promotions, to effectively increase our loan portfolio.
To develop and maintain systems for monitoring the effectiveness of services and the achievement of loans profiling, service standards and performance targets.
To data process member accounts and financial records.
To carry out any other duties as directed by your Line Manager in furtherance of the Credit Union and individual objectives and policies.
Act with fairness in dealing with all members, directors, staff and volunteers, complying with the Credit Unions Equal Opportunities Policy.
To be responsible in following the Data Protection Act and Money Laundering regulations in dealing with members' information.
As a term of your employment, you will be a representative of the Credit Union and you may be required to undertake additional tasks, duties and responsibilities within your capabilities and may be asked to undertake an alternative job on a temporary basis. However, you will not ordinarily be assigned to duties or required to perform services which you cannot reasonably perform or are outside the range of your normal skills and experience. Relevant experience and knowledge within a customer service, credit union, banking or similar financial environment.
• A good level of education, including strong numeracy and written English skills.
• Strong IT skills and ability to use a range of software packages.
• Relevant experience of loan application administration, decision making, and working within a credit union environment.
Able to support and implement cultural and operational change. Demonstrates a positive attitude, proposing and supporting change initiatives to improve services and support to our members.
Appropriately challenges and questions the status quo in order to identify ways of improving services and performance.
• takes allowable and responsible risks.
Maintain the team standards for customer services and team working.
Fair and consistent in dealings with colleagues and members, striving for excellence in all aspects of customer service.
• Encourages new approaches and creative solutions to exceed standards and achieve service excellence.
Values diversity.
• Open and co-operative with all regulators, including the Financial Conduct Authority (FCA) and Prudential Regulation Authority (PRA)#J-18808-Ljbffr

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