Call Handler

1 month ago


Brentwood Essex, United Kingdom Marble Talent Group Ltd Full time

We're working with a large engineering client who are looking for a Call Handler to join them on a permanent basis in their Brentwood office.

Receive inbound calls from social housing clients seeking to book appointments for various housing-related services.

* Provide professional and empathetic customer service while actively listening to client inquiries and concerns.

* Verify client eligibility for social housing services based on established criteria and guidelines.

* Follow-up with clients to confirm appointments, address any additional questions or concerns, and ensure a positive customer experience.

* Adhere to confidentiality and data protection policies to safeguard client information.

* Meet individual and team performance targets related to call handling metrics, such as call volume, average handling time, and customer satisfaction.

* Stay updated on social housing policies, procedures, and relevant regulations to provide accurate information to clients.

* Attend training sessions and participate in ongoing professional development activities to enhance job knowledge and skills.

Previous experience in a call centre or customer service role is highly desirable, particularly in handling appointments or bookings.

* Empathy and patience to address client concerns and provide support in a compassionate manner.

* Ability to navigate computer systems and proficiency in using call centre software, databases, and standard office applications, including Microsoft Office packages



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