Director, Site Operations, EMEA

4 weeks ago

London, United Kingdom Vantage Data Centers Full time

Director, Site Operations, EMEA page is loaded Director, Site Operations, EMEA Apply locations London, England time type Full time posted on Posted 2 Days Ago job requisition id R14600 About Vantage Data Centers


Vantage is committed to being a workplace of inclusion, equity, respect and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another’s experience.

Vantage Data Centers powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.

Site Operations Department  

The Site Operations Department is responsible for the overall health of all mechanical and electrical systems, building maintenance, and performance of all data modules in our data centers. The team is staffed 24 x 7 onsite with Critical Facilities Engineers (CFEs) working on shift. This team is the face of Vantage to our customers and the guarantee of business continuity and excellence of Operations of our campus as well as the performance of our customer installations.

Our culture expects and rewards team performance that engages directly with the customers and the facility infrastructure.

Position Overview  

The Director, Site Operations owns the overall operations for one, or more, of our data center campuses and will directly manage a team of CFEs and/or manager-level positions.

The Director will interface with Reliability Engineering, Design Engineering & Construction and other resources to manage the overall campus.

The Director will manage the workflow/work order management, training plans, event management, customer communications, hiring and performance management of the overall team.

Essential Job Functions  

  • Manage the operations and engineering functions at the property with the objectives of safely and effectively operating machinery and building systems

  • Manage the site team to ensure a high-level customer experience and the excellence of operations

  • Ensure availability and capacity targets are achieved and maintained for data centers and technical infrastructure for your assigned facility or facilities

  • Encourage and foster a team-oriented environment through positive feedback

  • Hold employees accountable on preventive/corrective maintenance of facilities equipment 

  • Ensure customers are satisfied and any issues with their services are resolved quickly and efficiently

  • Must understand the engineering and operational aspects of the building systems and recognize system performance deficiencies immediately and respond to operational and emergency situations

  • Ensure adequate training of all facility engineers and other personnel on electrical/mechanical equipment, system maintenance, repairs and operation 

  • Be responsible for the implementation and application of Vantage policies on site relating to safety, security, quality, and information systems

  • Contribute to the documentation of crisis management of the site and application of its process

  • Work in collaboration with Vantage Operations at country level on all aspects of maintenance activities of the technical installations

  • Demonstrate and implement best practices for a smooth customer project implementation, with the aim of completing the project in accordance with the contract, at the agreed price and delivering all other contractual obligations fully

Job Requirements  

  • Bachelor of Science degree in an Electrical or Mechanical or Technical background or equivalent experience required

  • 10+ years of experience in facility/plant engineering and maintenance supervision, strongly preferred

  • 10+ years of direct managerial experience and interpersonal skills, strongly preferred

  • Experience in Data Center or Critical Infrastructure industries, strongly preferred

  • Experience and knowledge of physical security in a critical environment, strongly preferred

  • Strong communication skills (verbal and written) with the ability to communicate internally with team members as well as externally with vendors and other service providers

  • Proven track record of managing through periods of significant people, process and technology change.

  • Excellent planning and organisation skills with the ability to manage conflicting priorities and meet tight deadlines

  • Work effectively in collaboration cross-functionally to achieve shared goals and deliver business objectives

  • Travel is expected to be less than 5%, occasionally for training purposes

We operate with No Ego and No Arrogance. We work to build each other up and support one another, appreciating each other’s strengths and respecting each other’s weaknesses. We find joy in our work and each other, actively seeking opportunities to inject fun into what we do. Our hard and efficient work is rewarded with an above market total compensation package. We offer a comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations.


Throughout the year, the advantage of being part of the Vantage team is evident with an array of benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community.

Don't meet all the requirements? Please still apply if you think you are the right person for the position. We are always keen to speak to people who connect with our mission and values.

Vantage Data Centers is an Equal Opportunity Employer

Vantage Data Centers does not accept unsolicited resumes from search firm agencies. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Vantage Data Centers.

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