Remote Technical Account Manager
1 month ago
We are looking for technical solutions account manager to join a thriving business in Watford. This position is working closely with the technical support team but at a more senior level, this role sits in between 2 nd and 3 rd line support. In this role you will account managing various clients who may be finding technical issues with products at their site, you will be in charge of investigating these issues and account managing/project managing the repairs process. You will look after problem process management and implement different processes that will allow issues to be solved once and for all.
Are you used to coordinating complex projects including managing internal and external teams?
Taking ownership of the problem and issue management process
Providing technical support for products
Working closely with network providers
Bonus
Gym contribution,
Life assurance
Salary sacrifice car scheme
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