Remote Technical Account Manager

1 month ago


Watford Hertfordshire, United Kingdom Hunter Mason Consulting Ltd Full time

My client is a trade manufacturer of Aluminium windows and doors looking for someone with strong leadership and technical skills, especially in the window/fenestration industry, preferably working with other businesses. Salary: £40k -£60k, depending on your experience.
* Where: You'll be at the office in Watford, Monday to Friday, 9am-5pm.
Keep track of Sales team and monitor targets
* You will be the main point of contact for any technical questions from both office staff, factory staff and customers
* Assist customers with product installation issues
* Meet with new potential customers to help onboard them
* Problem solving any Window Designer and Logikal software issues & updates
* Updating the prices for products in there software when changes are made
* Understanding the customer pain points and figure out solutions to improve there service/products
* Producing all technical literature and materials (e.g. cross section drawings/installation guides)
* Assisting customers that have been escalated to a manager within sales/Aftersales
* Creating bespoke CAD drawings when requested
* How to use CAD software.
* How to use Logikal and Excel.



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