Delivery manager service

3 weeks ago


Exeter Devon, United Kingdom Akton Recruitment Full time

Job Title: Delivery Manager - Transforming Service Management
Contract Duration: 3 months
Type: Hybrid (On-site and Remote)
About Us: We are seeking a dynamic and experienced Delivery Manager to lead the day-to-day delivery of the "Transforming Service Management" strategic action for our government client in Exeter. This critical role will be instrumental in driving forward a multi-year programme of work, collaborating closely with Senior Stakeholders and a dedicated team of service management professionals.
Lead the day-to-day delivery of the "Transforming Service Management" strategic action.
Establish and maintain governance frameworks and adaptive cadence for effective delivery.
Focus on enhancing Service Management Practices (ITIL V4/IT4IT), Data Governance/Management, CSDM (Common Service Data Model), and more.
Improve processes across the Critical Service value chain.
Implement a Service Management Office.
Collaborate closely with and support the development of Change Management capability.
Act as a recognised expert and advocate for delivery approaches.
Manage stakeholder expectations and moderate discussions about high-risk and complex issues.
Represent the community to large audiences effectively.
Proven background in Project/Programme management (PRINCE2/Agile/MSP).
Excellent understanding of Service Management Practices (ITIL V4/IT4IT).
Familiarity with Data Governance/Management principles.
Experience with CSDM (Common Service Data Model), particularly within ServiceNow.
Demonstrated ability to speak on behalf of and represent the community to large audiences.
Proven track record of delivering complex projects within constrained timescales.



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