Training and Relationship Manager

3 weeks ago


Watford Hertfordshire, United Kingdom TJX Europe Full time

This role plays a vital part in this, leading HR Fundamentals for Europe, a learning offer which supports people managers to lead their team fairly, consistently, in line with employment law and our culture and values. The role also plays an active part in leading and contributing to pan-European ER Projects such as supporting policy roadmap objectives and launch plans.
The role champions the HR Fundamental offer, continuously improving the learning with a blend of face-to-face and digital solutions. It works in close partnership with our learning colleagues, HR BP’s and the business. It has a commercial lens, delivering an annual HR fundamental learning plan to support business objectives. It manages a budget, pan-European suppliers and cross-functional senior stakeholders at all levels. It reviews the impact of HR Fundamentals through data and insight, sharing this knowledge to support ER projects, the policy roadmap and business objectives.
Accountability – HR Fundamentals
Devise and implement an annual project plan to deliver HR Fundamentals learning by country and business area to align with HR goals and priorities
Identify and manage project dependencies and the critical path – escalate risks to ER AVP
Meet with AVP ER and key Business and HR Stakeholders to sign-off on annual HR Fundamentals plan
Track and monitor progress against the HRF project plan – share regular data and insight reports pro-actively to highlight progress
Account manage Acas and Door to ensure best in class delivery, up-to-date workshop content in line with employment law, delivery in line with budget and to agreed timelines by country
Continuously improve and review learning offer to ensure all training is compliant with employment law, updated with legal changes and the right mix of face-to-face and digital learning
Work in partnership with broader HR team, wellbeing team and ER to collaborate on content / design of HR Fundamental training and with HR BP’s and L&D on delivery / rollout
Work with HR communications and translation and transcreation team to ensure language and tone of all materials is aligned with TJX approach and culturally appropriate
Manage internal promotion of HR Fundamentals through innovative solutions such as digital posters and videos to raise profile of HRF and drive attendance on courses
Work in close partnership with the Policy team to ensure HR Fundamentals work aligns with policy roadmap work – look for opportunities to drive synergies across both areas
Work in close partnership wth L&D to ensure HR Fundamentals supports overall learning offer and has a clear identity
Provide regular updates to ER AVP, Broader ER team, HRLT, HR BP’s and business on HRF via focus 45’s and through attendance at team meetings
Cultivate stakeholder relationships across HR, Retail and Distribution to support successful implementation of HRF
Ensure I&D principles are embedded in all HR fundamentals learning
Accountability - ER Projects
Under the direction of AVP ER, support and lead on ER projects which align with HR goals and priorities
Benchmark and research relevant ER topics to support project design and implementation
Liaise with Programme team and act as ER link to get project management support for ER projects
Agree / discuss project objectives with ER AVP, scope, deliverables, timescales and budgets and secure sign off from Sponsors and Stakeholders.
Provide regular updates on ER projects ensuring key stakeholders are engaged such as European ER colleagues, HR communications. Translation and Transcreation, HR BP community
Support on ER Projects as required – these will vary and may include supporting the Manager of Policy with planning launch and implementation of policy work, drafting manager guides, researching policy, being the ER lead on cross-function working groups
Accountability – Line Management
Oversee their management of attendees on training programmes
Oversee their reporting – data and insight
Share learning to help develop broader ER team
Support ER AVP on ER activities and projects as needed
Cultivate a close working relationship with Policy and wellbeing team
Key Performance Indicators
Reaching agreement with ER AVP and key stakeholders on what HRF learning should be delivered for the relevant financial year
Creation of HRF project plan and milestones for relevant financial year
Delivery against the HRF project plan, ensuring learning is compliant and relevant for each European market
Delivery of ER Projects agreed with ER AVP to pre-agreed budget and timelines
Experience of working in or in partnership with learning and development
Proven track record of working effectively with senior level stakeholders
Experience of working across Europe and managing projects across multiple jurisdictions
Excellent at relationship building and communication skills (both written and verbal)
Ideally qualified with a recognised HR qualification
People Management experience beneficial but not essential
Proven ability to manage multiple projects at the same time, with exacting timelines, and where high levels of accuracy are required
Strong project management skills
Excellent interpersonal and networking skills
Strong commercial recognition



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