Facilities Manager

3 weeks ago

London, United Kingdom Ashdown Phillips & Partners Full time

Location : London - occasional travel to other regions
Head of Facilities
Direct Reports : 5 Facilities Managers
Indirect Report s: 1x Assistant Facilities Manager

The Senior Facilities Manager will be responsible for the delivery of all on site-services across a client portfolio of trophy asset properties managed by Ashdown Phillips and Partners (APP) providing all of our stakeholders with a best in class service.
Facilities Management
Ensure the Company complies fully and at all times with its legal duties regarding health and safety, environmental and welfare matters across assigned properties.
Act as an ambassador for the company and leader of the APP Facilities Management team (including key service partners), driving standards and leading by example.
Train, develop and mentor direct reports and service teams - ensuring succession plans are in place.
Act as a role model for "Dare to be Brilliant" within the property/properties for which the Facilities Manager is responsible (Potential to become an in-house trainer).
Work closely with Senior Facilities Manager leadership team to deliver the Facilities Management strategy to support the company growth.
Monitor the progress of the Facilities Management team in understanding and following procedures whilst maintaining a helpdesk arrangement that gives the Facilities Management team access to advice and support on H&S matters.
# Identify and support regular training for all direct reports within the region to ensure a high level of competence and knowledge. Where possible include a broader group from within APP in training sessions to ensure a whole company approach to the subject of H&S.

Identify and collate training and development needs for members of the APP Facilities Management team within the property/properties to ensure a high level of competence and knowledge within the team, as well as their personal development within the company. In particular, focus on supplier management and KPIs, occupier liaison and relationships and building specific policies and procedures.
# Ensure that members of the Facilities Management team fully understand their role(s) and carry out regular operational reviews with both individuals and the team. Facilities Management

# Work closely with the Senior Facilities Management team - develop, maintain and review general policies, procedures and best practice guidelines for the effective operation of the Facilities Management function within APP, ensuring that staff are trained fully and refreshed on a regular basis.
# Develop and maintain standardised operational Facilities Management documentation in line with legal requirements and internal processes and procedures.
# Motivate, develop train and lead direct line reports within the Facilities Management and Shopping Centre teams to deliver best in class contractor management, contract tendering and management of service partners through a combination of strong working relationships, formal meetings and key performance indicators.
# Lead the procurement for the region and subsequently manage the provision of all relevant in scope Facilities Management services for the region, ensuring optimum service standards from internal/external sources.
# Ensure compliance with all statutory and internal obligations applicable to the ongoing occupation, operations, and maintenance (including project work) of the property/properties.
# Motivate, develop, train and lead members of the Facilities Management team in occupier liaison and management, building handbooks and property-specific policies and procedures.
# Ensure members of the Facilities Management team fully understand their role as financial managers through training on budget preparation and cash flow management, liaison with Client Accounting teams and recovery of demised services such as electricity.
# Act as a helpdesk for the Facilities Management or Shopping Centre Management teams - providing guidance and support to resolve complex issues.

Working closely with the Head of Sustainability - identify, propose, and develop environmental and sustainability opportunities for implementation, setting objectives and monitoring progress to include:

Understand and adopt client ESG strategies across the region ensuring compliance and with regards to data reporting and social value.
# Work with Facilities Managers in relation to sharing best practice across the region.

Regular departmental reviews with the Head of Facilities.
Full co-operation and integration of approach with all other functions around the business, including Surveying, Client Accounting and Company Accounting teams.
Extensive Senior Facilities Management gained in both single and multi-site experience.
A full understanding of statutory legislation in respect of property management.
Comprehensive knowledge of all elements of Facilities Management, including contract management, tendering, business development and continuity planning.
A passion for brilliant service delivery, with an ambition to be the best and work with leading partners in the industry.
H&S, Fire Safety Awareness, Asbestos Awareness, Emergency Planning
NEBOSH or IOSH
#

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