Permanent Desktop Support Engineer

2 weeks ago


Gillingham Kent, United Kingdom Henry Schein One group Full time

Henry Schein One provides leading online dental practice management software to thousands of dental professionals. We are shaping the future of how millions of patients interact with their dental practice. At Henry Schein One UK we work with two dental practice management systems; EXACT (Software of Excellence) which is server-based and Dentally which provides cloud-based online dental practice management software that helps thousands of dental practices and professionals.
We support our people to do the best work of their lives so that they strive to improve how millions of patients interact with their dental practice.
The focus of this role is the administration and automation of IT and Microsoft 365 for Henry Schein One UK, while working closely with the Global IT support team.
The Desktop Support Engineer will be part of a global team responsible for the administration of the various IT systems within Henry Schein One, procuring and configuring new IT equipment, and supporting staff as IT related issues arise. This role also covers automation of the administration, monitoring and support of services and applications in M365, and related products and technologies used by Henry Schein One.
Act as the primary point of contact to provide enterprise level desktop support for Henry Schein One TSMs in the UK
Support the Global IT team to provide desktop support for all members of the Henry Schein One family, as required
Partner with the Global IT team to manage and maintain the Global IT platform based on defined security and operational baselines
Automate the administration, monitoring and support of all cloud products and services to streamline business workflows
Perform routine audits of systems and software
Inform senior management regarding problems and resolutions associated with M365
Ad-hoc duties as required
Good current and general knowledge of the Microsoft ecosystem (Exchange Online, Teams, SharePoint Online, InTune, Office 365, Azure Active Directory, Windows)
~ Understanding of best practices for introducing and integrating new Microsoft cloud technologies into an enterprise
~ Understanding of information security and best practices
~ Excellent independent decision making, analysis and problem-solving skills
~ Microsoft 365 and other relevant industry certifications preferred

Hybrid remote working
Flexible working hours
Worldwide career progression opportunities
Diversity at Henry Schein One
Diversity at Henry Schein One is all about you being you. Diversity and inclusion are integral to every aspect of our business, we push boundaries fuelled by a diverse set of voices and a desire to make a difference. All qualified candidates are considered without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age.



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