Desktop Support Engineer

2 weeks ago

Gillingham Kent, United Kingdom Henry Schein One group Full time


Who are we

Henry Schein One provides leading online dental practice management software to thousands of dental professionals. We are shaping the future of how millions of patients interact with their dental practice. We aim to solve tough, real-world problems by continuously innovating in the product space.

At Henry Schein One UK we work with two dental practice management systems; EXACT (Software of Excellence) which is server-based and Dentally which provides cloud-based online dental practice management software that helps thousands of dental practices and professionals.

At HSOne, our purpose is to make life better for dentists, practice managers, and patients around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they strive to improve how millions of patients interact with their dental practice.

How you’ll make an impact

The focus of this role is the administration and automation of IT and Microsoft 365 for Henry Schein One UK, while working closely with the Global IT support team.

The Desktop Support Engineer will be part of a global team responsible for the administration of the various IT systems within Henry Schein One, procuring and configuring new IT equipment, and supporting staff as IT related issues arise. This role also covers automation of the administration, monitoring and support of services and applications in M365, and related products and technologies used by Henry Schein One.

What you'll do
  • Act as the primary point of contact to provide enterprise level desktop support for Henry Schein One TSMs in the UK
  • Support the Global IT team to provide desktop support for all members of the Henry Schein One family, as required
  • Manage the end user interactive areas of the M365 environment and day-to-day operations
  • Partner with the Global IT team to manage and maintain the Global IT platform based on defined security and operational baselines
  • Automate the administration, monitoring and support of all cloud products and services to streamline business workflows
  • Drive adoption of M365 technologies and tools
  • Engage with external service providers
  • Perform routine audits of systems and software
  • Inform senior management regarding problems and resolutions associated with M365
  • Analyse, troubleshoot, and provide solutions for technical issues
  • Build partnerships with TSMs at all levels within the company
  • Act as a mentor for team members
  • Ad-hoc duties as required
What you’ll bring with you
  • 2+ years of working with increasing complexity and responsibility in the M365 cloud
  • Good current and general knowledge of the Microsoft ecosystem (Exchange Online, Teams, SharePoint Online, InTune, Office 365, Azure Active Directory, Windows)
  • Understanding of best practices for introducing and integrating new Microsoft cloud technologies into an enterprise
  • Understanding of information security and best practices
  • Innovative, responsible and reliable
  • Strong attention to detail with regards to thoroughness and security
  • Self-managing and proactive
  • Excellent independent decision making, analysis and problem-solving skills
  • Highly developed interpersonal and relationship skills
  • Excellent verbal and written communication skills
  • Microsoft 365 and other relevant industry certifications preferred
Benefits we offer
  • Hybrid remote working
  • Flexible working hours
  • Worldwide career progression opportunities
  • Access to co-working spaces around the world
Diversity at Henry Schein One

Diversity at Henry Schein One is all about you being you. Diversity and inclusion are integral to every aspect of our business, we push boundaries fuelled by a diverse set of voices and a desire to make a difference. We are proud to be an equal-opportunity employer. All qualified candidates are considered without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age. We welcome everyone to our team; we foster creativity and ambition throughout our business. We’re making a difference every day and you can too.

Our Shared Values

Consistently live and demonstrate Henry Schein One core values:

  • Mutuality
  • No politics
  • Each person as important as the next
  • Recognise creativity and encourage it
  • Open communication
  • Strong Ethics
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