Technical Support Support

4 weeks ago

United Kingdom Ultima Full time

Job Title - Technical Support Engineer – Workspace Department / Function - M anaged Services – Support Engineering
Reports To - Support Engineering Team Lead
Location - Remote
Shift Pattern - Early 07:00 - 15:30, Mid 09:00 - 17:30, Late 10:30 - 19:00 (weekly rotation. Local time zone)


The role of the Technical Support Engineer is to provide Infrastructure managed service and IT support a key client and their IT teams as well as assisting the Deskside Support teams with escalations. Engagement with client to investigate, present and implement project deliverables in line with the skills and experience of the role.

The Engineer will be completely self-motivated with an ongoing desire to maintain and expand their knowledge with a focus on quality in line with Ultima's ISO certification and commitment to its clients.

The candidate will be required to primarily work from within Ultima’s ITSM platform aligned with ITIL principles to troubleshoot and resolve incidents, along with completing service and change requests based on the associated Managed Service contract of the client.


Continuously contributing to the Ultima Knowledge base with new/repeatable fixes and suggested edits to existing content.
Act as a point of escalation for the wider team as well as to the Service Desk Teams for infrastructure and complex end user incidents.
Prioritise and respond to incoming contacts via ITSM Tool, Chat and telephony platform ensuring ITIL best practice ticket management is adhered to.
Ensure that all assigned activities are approached and handled in a consistent logical way and, where possible, in line with the appropriate Standard Operating Procedures and/or Company (ISO) quality standards
Additional activities and responsibilities not covered within the above may also be required as part of specific projects or the wider role of a Senior Technical Support Engineer


Microsoft Client OS
Microsoft Intune
Microsoft Defender for Endpoints
Microsoft Active Directory, Azure Active Directory
Windows Endpoint operating system and application troubleshooting
Endpoint software distribution
Aternity End User Experience Monitoring
Previous experience in a 2nd/3rd Line or similar Support role as part of a team.
Experience using a Ticket Management Software, creating/updating & logging tickets following an ITIL methodology.
Experience with Microsoft infrastructure services including Active Directory, Azure Active Directory, DNS, DHCP, Group Policy
Training and development in these technologies/solutions will be provided if required.
ITIL Foundation v4 certification
Microsoft Azure infrastructure platform support (Compute, Network, Storage)
In line with our company values every employee must be able to demonstrate the following qualities:
Planning and organisation – Being systematic, organised, planning flexibly but effectively.
Analysis and Problem Solving – Analysing and evaluating problems, swiftly determining a corrective course of action in line with Service Level Agreements.
Quality Focus – Concern for quality, being attentive to detail and willing to try to improve one’s own performance. Understanding and adherence to quality procedures.
Decision Taking and Risk Management – Willingness to take difficult decisions and have confidence in your decision making and attitude to risk and impact.
Planning and Organisation – High level of self-organisation, motivation and management independence. Time Management - Flexibility and ability to manage multiple opportunities at the same time, whilst maintaining a clear focus on each of their immediate, individual requirements
Flexible - An adaptable nature with the ability to react to meet the ongoing demands of the Business
Analysis and Problem-Solving : Quality Focus – Concern for quality, being attentive to detail and willing to try to improve one’s performance. Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Ultima we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.

  • Technical Support Support

    4 weeks ago

    United Kingdom Ultima Full time

    Job Title - Technical Support Engineer – Workspace Department / Function - M anaged Services – Support Engineering Reports To - Support Engineering Team Lead Location - Remote Shift Pattern - Early 07:00 - 15:30, Mid 09:00 - 17:30, Late 10:30 - 19:00 (weekly rotation. Local time zone) The role of the Technical Support Engineer is to...

  • Part-time Learning Support Administrator

    2 weeks ago

    United Kingdom SEND Inclusion Support Full time

    Do you have the passion and expertise to make an impact on the lives of children with SEND and SEMH? Your role will be pivotal in delivering high-quality education and support to students with diverse needs, helping them overcome barriers to learning and flourish both academically, personally and emotionally. Use a variety of teaching methods, strategies...

  • Technical Support Engineer

    1 month ago

    United Kingdom Omega Resource Group Full time

    Job Title: Technical Support EngineerLocation: Huddersfield / HybridPay Range/details: Up to GBP40,000 per annumContract Type: Permanent Omega are supporting UK s largest Wholesale Distributor of Solar PV, Energy Storage Systems and EV-charging in their search for a Technical Support Engineer. The right candidate will offer support to customers relating to...

  • Technical Support Manager

    1 month ago

    United Kingdom Hatched Recruitment Group Full time

    Job Title: Support Manager Location: Poole, remote or hybrid possible for significant accountancy industry experience Type: Full-Time We are a rapidly growing fintech startup revolutionizing cloud-based financial services. Our innovative platform is designed to simplify financial processes for individuals and businesses by leveraging cutting-edge...

  • Technical Support Manager

    1 month ago

    United Kingdom Hatched Recruitment Group Full time

    Job Title: Support Manager Location: Poole, remote or hybrid possible for significant accountancy industry experience Type: Full-Time We are a rapidly growing fintech startup revolutionizing cloud-based financial services. Our innovative platform is designed to simplify financial processes for individuals and businesses by leveraging cutting-edge...

  • Industrial Electrical Maintenance Specialist

    1 week ago

    United Kingdom LSR Support Full time

    LSR Support is a company that provides Mechanical, Electrical, and Technical services to the Process Engineering sector. We are looking for an Industrial Electrician to join our team in Northern Ireland. The ideal candidate will have at least 2 years of experience in an industrial setting, with a strong understanding of electrical systems and fault-finding....

  • Sales Support/Director to Director

    2 months ago

    United Kingdom Meridian Business Support Full time €45,000 - €50,000

    Would you like to take advantage of an uncapped earning potential and focus purely on making your mark on the performance of a major international brand that possesses lots of growth opportunities? How does hybrid working as Sales Director in a fast paced office within a beautiful, idyllic countryside setting sound? If you are an experienced ...

  • Mechanical Fitter/ Pipe Fitter

    3 weeks ago

    United Kingdom LSR Support Full time £34,242

    Job Title: Experienced Industrial Mechanical Pipe FitterLSR Support is seeking an experienced Mechanical Fitter to join our team in Northern Ireland. As a Mechanical Fitter, you will be responsible for installing and maintaining mechanical machinery and equipment, ensuring minimal downtime and optimal performance.Main Responsibilities:Manage repairs and...

  • Mechanical Fitter/ Pipe Fitter

    3 weeks ago

    United Kingdom LSR Support Full time £34,242

    Job Title: Experienced Industrial Mechanical Pipe FitterLSR Support is seeking an experienced Mechanical Fitter to join our team in Northern Ireland. As a Mechanical Fitter, you will be responsible for installing and maintaining mechanical machinery and equipment, ensuring minimal downtime and optimal performance.Main Responsibilities:Manage repairs and...

  • Electrical Maintenance Specialist

    1 week ago

    United Kingdom LSR Support Full time

    Job Title: Experienced Industrial ElectricianLSR Support is a leading company in the Process Engineering sector, providing Mechanical, Electrical, and Technical works to clients in the Renewable Energy Investment sector and Water and Wastewater treatment industry. We are seeking an experienced Industrial Electrician to join our team.Main...

  • Technical Support Specialist

    1 month ago

    United Kingdom Hays Full time €25,000

    2ND LINE / ITIL / SERVICE DESK / M365 / VMWARE / ITSM TOOL / TROUBLESHOOTING TECHNICAL SUPPORT ANALYST UP TO £25,000 + BENEFITS HYBRID WORKING OFFICE HQ - Near YORK Your new role An Award Winning Organisation who have several "Best Places to Work" accreditations are seeking to add a further 2nd Line Technical Support Analyst to their current team. The...

  • Technical Support Specialist

    1 month ago

    United Kingdom Hays Full time €25,000

    2ND LINE / ITIL / SERVICE DESK / M365 / VMWARE / ITSM TOOL / TROUBLESHOOTING TECHNICAL SUPPORT ANALYST UP TO £25,000 + BENEFITS HYBRID WORKING OFFICE HQ - Near YORK Your new role An Award Winning Organisation who have several "Best Places to Work" accreditations are seeking to add a further 2nd Line Technical Support Analyst to their current team. The...

  • Experienced Mechanical Fitter

    1 week ago

    United Kingdom LSR Support Full time

    Main Responsibilities:As a Mechanical Fitter with LSR Support, you will be responsible for managing repairs and ensuring downtime is kept to a minimum. You will also be involved in mechanical installation on new and used machinery, maintaining equipment maintenance records, and diagnosing faults in an effective and timely manner. Additionally, you will...

  • Experienced Mechanical Fitter

    4 weeks ago

    United Kingdom LSR Support Full time

    Job Title: Experienced Industrial Mechanical Pipe FitterWe are seeking an experienced mechanical fitter to join our team at LSR Support. As a mechanical fitter, you will be responsible for installing and maintaining mechanical machinery and equipment, ensuring that our clients receive the highest level of service.Main Responsibilities:Manage repairs and...

  • Experienced Mechanical Fitter

    4 weeks ago

    United Kingdom LSR Support Full time

    Job Title: Experienced Industrial Mechanical Pipe FitterWe are seeking an experienced mechanical fitter to join our team at LSR Support. As a mechanical fitter, you will be responsible for installing and maintaining mechanical machinery and equipment, ensuring that our clients receive the highest level of service.Main Responsibilities:Manage repairs and...

  • Experienced Mechanical Equipment Technician

    1 week ago

    United Kingdom LSR Support Full time

    Main Responsibilities:As a Mechanical Installation and Maintenance Expert at LSR Support, you will be responsible for managing repairs and ensuring downtime is kept to a minimum. You will also be involved in mechanical installation on new and used machinery, maintaining equipment maintenance records, and diagnosing faults in an effective and timely manner....

  • Industrial Electrician Specialist

    2 weeks ago

    United Kingdom LSR Support Full time

    Job Title: Experienced Industrial ElectricianLSR Support is a leading company in the Process Engineering sector, providing Mechanical, Electrical, and Technical works to clients in the Renewable Energy Investment sector and Water and Wastewater treatment industry. We are seeking an experienced Industrial Electrician to join our team.Main Duties &...

  • Client Technical Support Specialist

    3 weeks ago

    United Kingdom Interactive Brokers Ireland Limited Full time £45,000

    Job Title: Client Technical Support AnalystAs a Client Technical Support Analyst at Interactive Brokers Ireland Limited, you will play a crucial role in providing exceptional support to our clients. Your primary responsibility will be to assist clients with inquiries related to our trading offerings, ensuring a prompt and effective resolution to technical...

  • Client Technical Support Specialist

    3 weeks ago

    United Kingdom Interactive Brokers Ireland Limited Full time £45,000

    Job Title: Client Technical Support AnalystAs a Client Technical Support Analyst at Interactive Brokers Ireland Limited, you will play a crucial role in providing exceptional support to our clients. Your primary responsibility will be to assist clients with inquiries related to our trading offerings, ensuring a prompt and effective resolution to technical...

  • SAP Basis Consultant

    3 days ago

    United Kingdom Support Revolution Full time

    SAP Basis ConsultantWe have an excellent opportunity for a SAP Basis Consultant to join our expanding SAP team. About the role:We are seeking a certified SAP Basis consultant to support our growing client base. Please note that Support Revolution provides third-party support, so our customers cannot raise cases with SAP. We therefore require a highly skilled...