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Employee Development

4 months ago

London, United Kingdom Uber Boat by Thames Clippers Full time

Fleet Training and Development Officer
REPORTS TO: Fleet Training Manager

Uber Boat by Thames Clippers (UBTC) is an inclusive organisation where we respect and value everybody’s contribution. We strive to be excellent in everything we do to be best in class and it is our people that help to make our business a great place to work.

A brilliant opportunity to join Uber Boat by Thames Clippers (UBTC) at a time of significant growth.

UBTC was founded in 1999, initially operating a one boat service from South East to Central London. Today UBTC has a fleet of 21 vessels, serves 24 piers and carries over 4.6 million passengers, providing a unique transport offering to London’s commuters and visitors, connecting them to their homes, places of work and river-side attractions, in an environment that is unmatched by any other form of London transport. UBTC operates the only commuter service on the Thames and occupies a distinct market position for tourist and visitor experiences by linking the majority of riverside attractions. This unique offering extends to private charters and UBTC’s portfolio will deliver sustained expansion both to the East and West London, with a target to grow to 9m annual passengers by 2030. The business is now also moving into light freight logistics which plans to relieve London’s congested road network within the next 3 years.

and develop training material, in both hard-copy and e-learning modules, to support Fleet Operations current BAU and future training activities, including, but not limited to; Craft Familiarisation, Type-Rating, Boatmaster License (BML) and upskill training.
develop and deliver training courses required to meet the Port of London Authority (PLA) Continuous Professional Development (CPD) scheme.
and report on Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) for the company’s Type Rating Instructors (TRIs), feeding back to the Fleet Training & Technical Manager.
and maintain a training matrix for all Fleet Operations crew, ensuring certification is maintained, and training needs are identified and addressed in a timely manner.
in Fleet Operations Department training strategy meetings.
the wider Fleet Operations Management team in delivering, tracking and managing the company’s strategic workforce plan (SWP).
where required, in the delivery of marine training activities including, but not limited to; internal BML, Marine Apprenticeships and any other appropriate / essential training programs that will improve standards and develop staff members.
coaching and mentoring for trainees and new starters.
in the recruitment, interview and hiring of new Fleet Operations employees.
with the implementation and delivery of customer service based training to improve the overall customer experience.
closely with the rostering team to coordinate and manage training activities and training requests in a timely manner.
adequate provisions for training and development are identified and included in the annual business planning and budgeting process.
liaise with operational managers and trainers to ensure adequate resources are available to deliver training.
and maintain training related records and ensure Management Information (MI) is shared in good time for monthly reporting.
identify and manage external training providers, ensuring training requirements are delivered in a cost-efficient manner and in line with budget.
support the with the BML and apprentice selection process.
and uphold UBTC values, ensuring employees feel supported and empowered within their role and confident to engage professionally at all levels.

Work closely and develop relationships with our local suppliers, relevant industry bodies, universities, colleges and schools to support local employment options
Ensure that all materials and resources are effectively and efficiently utilised to minimise waste and reduce costs
Attend events to showcase Uber Boats by Thames Clippers as an employer of choice and build and manage talent pipeline of potential candidates
Undertake any other relevant duties or reasonable requests as requested by a member of the senior management team

Experienced Marine professional with Boat Masters Licence or equivalent / higher COC
Ability to analyse data and interpret to produce management information reports
Capable of delivering International Safety Management Code training
Proficient with Microsoft Office (Excel, PowerPoint, Word)

Knowledge of STCW
Project Management experience