Contact Centre Admin Manager
2 weeks ago
This is a fantastic opportunity to join a highly successful and growing organization as a Contact Centre Admin Manager and to work in Willis building(Grade I listed) based in Ipswich.
As a Contact Centre Admin Manager your role will be varied, responsibilities include client support, data analysis, reporting, quality monitoring, driving performance, project planning, coaching/development, performance management and answering interactions / escalations.
We provide an omni-channel support service via email, chat, and voice. This position reports directly to the Head of Contact Centre and would be responsible for leading the Ipswich Service Centre, overseeing service delivery for multiple Clients, with two Team Leaders reporting to you directly.
Responsible for the quality and performance objectives defined by WTW.
Responsible for the adherence to the change, quality assurance and operational excellence frameworks enabling a quality service.
Ability to work with key stakeholders and Service Centre Leadership team to make commercially focused decisions influencing both internal and/or external stakeholders on service delivery, growth, and continuous improvement to streamline and make effective change to operational service.
Accountable for ensuring Team Leaders conduct activities in line with internal procedures, policies, and legislation, including industry standards.
Creating a collaborative culture in which processes are applied consistently within the Community where teams are better enabled to work flexibly to support each other
Experience as a Service Centre / Contact Centre Manager
Excellent time management skills and the ability to oversee multiple concurrent projects, including the ability to support the removal of escalated blockers.
Experience in the pensions industry / a client facing environment preferrable.
We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.
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Contact Centre Admin Manager
2 weeks ago
Ipswich, Suffolk, United Kingdom Willis Towers Watson Full timeThis is a fantastic opportunity to join a highly successful and growing organization as a Contact Centre Admin Manager and to work in Willis building(Grade I listed) based in Ipswich. As a Contact Centre Admin Manager your role will be varied, responsibilities include client support, data analysis, reporting, quality monitoring, driving performance,...
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Contact Centre Admin Manager
Found in: beBee S GB - 2 weeks ago
Ipswich, United Kingdom WTW Full timeThis is a fantastic opportunity to join a highly successful and growing organization as a Contact Centre Admin Manager and to work in Willis building(Grade I listed) based in Ipswich.As a Contact Centre Admin Manager your role will be varied, responsibilities include client support, data analysis, reporting, quality monitoring, driving performance, project...
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Contact Centre Admin Manager
Found in: beBee jobs GB - 4 days ago
Ipswich, Suffolk, United Kingdom WTW Full timeThis is a fantastic opportunity to join a highly successful and growing organization as a Contact Centre Admin Manager and to work in Willis building(Grade I listed) based in Ipswich.As a Contact Centre Admin Manager your role will be varied, responsibilities include client support, data analysis, reporting, quality monitoring, driving performance, project...
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Service Centre Admin Manager
Found in: beBee S GB - 2 weeks ago
Ipswich, United Kingdom WTW Full timeThis is a fantastic opportunity to join a highly successful and growing organization as a Service Centre Admin Manager and to work in Willis building(Grade I listed) based in Ipswich. As a Service Centre Admin Manager your role will be varied, responsibilities include client support, data analysis, reporting, quality monitoring, driving performance,...
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