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Outreach Community Worker

1 month ago

Croydon Greater London, United Kingdom Hestia Housing Support Full time

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. We provide a range of services, including Domestic Abuse support, Modern Slavery assistance, Mental Health & Complex Needs care, and Criminal Justice. The service you will work in….
Croydon DAS is a unique Domestic Abuse team who work in partnership alongside other agencies providing support to people who live in the borough. The Croydon Domestic Abuse Service is funded to provide high quality refuge and outreach provision to people who have experienced domestic abuse. Support includes accessing other services, obtaining legal remedies, referrals and sign posting to other appropriate agencies, support with housing matter etc. 
The service places strong emphasis on co-production, thus ensuring that the needs and strengths of service users are paramount in delivering and developing the service, including developing and maintaining access to other community services and activities.
As a Refuge & Outreach Support Worker   at Hestia, you will play a crucial role in our Croydon Domestic Abuse Service. Empower service users to improve their quality of life by promoting and maintaining independent living for themselves and any dependants they may have.
~ Enabling service users to develop skills required for independent living and their broader needs by enabling access to other relevant services.
~ Encourage and promote a Multi agency approach of working to ensure the needs of the service users are met to a high quality which will include partnership working within all aspects of service provision including when relevant, support planning.
~ To offer face to face contact with service users who are or have experienced Domestic abuse while providing high quality emotional and practical support.
~Provide relevant support in accordance to service users' needs through support and safety planning, risk and needs assessments and through one to one sessions, building their self-esteem and enable them to live free from abuse. 
~ To work together with housing departments. 
~ To continuously monitor the health and wellbeing, safety and security of our service users, to ensure that all concerns are addressed in a timely manner.
~ Adhere to all standards of the Floating Support Service Specification and the Quality Assessment Framework conditions, including, service delivery, completing all monitoring and relevant reports, case files and following all policy and procedures.
~ Empower service users to improve their quality of life by promoting and maintaining independent living for themselves and any dependants they may have.
~ Encourage and promote a Multi agency approach of working to ensure the needs of the service users are met to a high quality which will include partnership working within all aspects of service provision including when relevant, support planning.
~ To establish close contacts with the various communities and statutory and voluntary organisations in the borough.
~ To develop robust Service User Involvement, including promoting events, networking, fundraising and consulting with service users to ensure that they are fully involved in service review and development.
~ To report any safeguarding related concerns and incidents immediately to the line manager and ensure relevant policies are followed

To excel in this role, you should possess:
Our commitment to Equality, Diversity, and Inclusion.
Experience of working with people with a range of different support needs, aspirations for their future and associated risks.
Experience of delivering high quality floating/outreach support services to people with a range of needs and risks.
Good knowledge of welfare benefits and housing options and legislation related to statutory duty.
An ability to undertake client-focused key working, support planning and risk assessments to maximise Service Users' independence.
Good understanding of the range of issues, diagnoses and treatment relevant to the client group including mental health and substance misuse.
Willingness to actively engage in undertaking relevant personal development and training.
Ability to travel throughout the Borough of operation.
Previous experience of using computer based systems to accurately record work and client details.
Knowledge and understanding of safeguarding issues and ability to address them appropriately.
Our commitment to Equality, Diversity, and Inclusion
We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.
We are a disability confident employer
Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. Safeguarding Statement
Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.
We encourage interested candidates to apply as soon as possible to ensure their application is considered.