Council Tax Revenue Officer

4 weeks ago


Exeter Devon, United Kingdom Service Care Solutions Full time

Council Tax Collection Officer (Revenue and Benefits)
Remote, Full Time, 37 hours a week
Temporary - 3 Month Contract

Are you passionate about helping customers navigate financial challenges while maximizing revenue for the organisation? We are currently seeking a Council Tax Collection Officer to join our team in Exeter. This role offers an opportunity to make a meaningful impact on our community through effective debt recovery and customer support.

As a Council Tax Collection Officer, you will play a vital role in collecting council tax, addressing queries from customers in arrears, and initiating appropriate recovery actions. Monitor and control customer accounts in arrears, ensuring recovery actions comply with regulatory requirements.
Provide advice and support to customers in financial hardship, exploring sustainable solutions and initiating income and expenditure analysis.
Provide feedback and ideas for improving team performance and customer service delivery.Essential: IRRV Level 2 Diploma in Local Taxation, Benefits and Advice (QCF) or substantial equivalent experience.
Good knowledge of local authority policies, financial solutions, and legal processes related to debt collection.
Flexible, reliable team player with a positive attitude and emotional resilience.
If you require any additional information regarding the position, please call Alex at Service Care Solutions on (phone number removed) or send an E-Mail to (url removed)


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