Civil Enforcement Officer

3 weeks ago


Exeter, United Kingdom Exeter City Council Full time

**Hours**: Part time, 3 different rolling days per week over 7 days - 25.2 hours per week

**Salary**: £24948 £26845 pro rata

**About you**

**About the role**

An important role in supporting a vibrant City Centre and an income generating service, which pays for a wide range of other council services, such as our swimming pool, keeping the city clean and our parks and opens spaces.

Variety is key in this customer facing role; from assisting the public as the first point of contact on operational parking enquiries and enforcement matters, acting as an ambassador for both the council and the city.

Emergency first line repairs to parking equipment where necessary.

Report any site defects or health & safety issues to minimise risk to public and staff.

To enhance community safety by observing and reporting on security issues and anti-social behaviour ASB.

Taking initial action to safeguard car park customers whilst on site; and on occasion including removal of tents on council property and dealing with initial ASB incidents alongside Response Officers when required.

Recording and reporting of miscellaneous data about the service and its users, including income reconciliation.

Provide cover for Car Park Revenue Officers (Cash Collection) as and when required for absences.

**About the team**

You will be joining a team who together have excellent knowledge and experience of Customer Service, Parking and Enforcement. This is a fantastic opportunity to learn and develop your own skill sets as you will receive training for your own specific role as Civil Enforcement Officer (Parking) to ensure we deliver a transparent, fair and consistent approach to parking enforcement and also ensuring the safe operation of our car parks.

The Team is committed to delivering a high level of customer service and providing the best experience possible to all visitors to our City and its car parks.

**Job Types**: Part-time, Permanent
Part-time hours: 25.2 per week

**Salary**: £24,948.00-£26,845.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Sick pay

Schedule:

- Flexitime

Ability to commute/relocate:

- Exeter City Centre, Devon: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (required)

Licence/Certification:

- Driving Licence (required)

Work Location: One location

Application deadline: 19/02/2023



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