Manager-Account Manager

3 weeks ago


Birmingham, United Kingdom Big Red Recruitment Ltd Full time

Our client is a leader in employee benefits and rewards consulting located in Birmingham. They are recruiting an account Manager to join their expanding team ASAP
The main responsibility of an Account Manager is looking after a portfolio of clients, including a number of high profile / complex clients providing administrative support and taking ownership of all areas of client service delivery, working in partnership with employee benefits consultants to provide outstanding customer service.
Manage a diverse client portfolio, including high-profile and complex clients, ensuring exceptional service delivery in collaboration with Consultants.
Oversee client servicing processes, including prompt response to inquiries, renewal management, and adherence to service level agreements.
Support Consultants in onboarding new clients, ensuring timely production of necessary documents and market analysis.
Generate market intelligence to identify new business opportunities and contribute to portfolio growth.
Ensure compliance with regulatory requirements and uphold ethical standards at all times.
Customer-focused with a passion for delivering excellence in service.
Exceptional organizational skills, including time management and prioritization.
Minimum 5 years of experience in Employee Benefits / Client Account Management.



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