Facilities Performance Manager
3 weeks ago
Our client is looking for a Performance Manager to join their team in Burnley - we are looking for a facilities management professional with excellent experience of managing contract performance, ideally within a public sector environment.
Reporting to the Senior Performance Manager, you will assist with Performance and Compliance of FM services across the contract, ensuring that all services are provided consistently to the required standard and that they meet the specific requirements of the contract.
Assist with performance and compliance of FM services across all the contract
Management of helpdesk jobs through to closure.
Producing monthly reports and annual service report.
Collation of data and trend analysis.
Carry out internal audits/management safety visits.
JERPs Customer Satisfaction Surveys Service Delivery Plans Education Manual Business Continuity Plan.
Managing CAFM performance monitoring tools / Asset management.
On offer is a competitive salary and benefits package, which includes
24 days annual leave (+ public holidays)
Business needs company vehicle
Life Cover equivalent to 1.Employee discount shopping schemes on major brands and retailers
Gym membership discounts
Cycle to work scheme
Holiday purchase scheme
2 corporate social responsibility days per year
Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalised support programmes
Attractive Employee Referral Rewards Scheme
24/7 Employee Assistance Program and access to mental well being app
Good understanding of FM industry standards and compliance.
Previous experience in a similar role / working in a client focused / service-based environment.
Computer literate with a range of office applications word, excel, PowerPoint etc.
Excellent communication and customer care skills.
A full UK Driving licence.
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