Senior Service Delivery Manager

4 weeks ago


London, United Kingdom InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment Full time

Do you enjoy managing client expectations and catering procedures to deliver at the highest level?
Are you ready to manage service delivery to multiple clients and collaborate within a team to identify improvement and implement into current methods?
My client are in fast-growth mode and a massive part of that is their evolving Microsoft practice.
On a day to day basis, the Service Delivery Manager will:
• Work closely with our Account Directors forming virtual client teams to manage our client’s account, ensuring on-time client renewals
• Produce, manage and maintain the client’s service operations manual, outlining key contact points, SLAs, escalation paths, and bespoke operational procedures
• Ensure client’s contracted deliverables from Natilik’s service offering are provided within specific service level agreements
• Highlight to Account Directors additional service opportunities and associated SDM revenue streams through ongoing client interaction and knowledge of Natilik’s Managed Service Catalogue
An uncompromising level of commitment and passion for quality and client service delivery
• Experience in an external client facing Service Delivery Role



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