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Account Manager/Executives

2 months ago

Sunderland Tyne and Wear, United Kingdom Vermelo RPO Full time

Account Executive
The role requires dealing with clients over the phone and via e-mail to ensure retention and sales targets are maximised, through the provision of efficient communication & negotiation skills.
You will need to have good judgement, be analytical, have great attention to detail, be flexible, self-motivated, driven & deliver excellent customer service whilst always adhering to their individual underwriting authority limits and in accordance with the procedure manual.
Adhere to all company policies and procedures.
Ensure the customer understands what we sell and support the customer in any way you can.
Deliver excellent customer service whilst meeting customer requirements efficiently & effectively for New Business.
Calculate New Business premiums in accordance with the specific carrier’s risk appetite and guidelines or consult with insurers for all non-delegated authority business.
Ensure that telephone calls are answered & dealt with promptly & efficiently.
Identify complaints and refer to the necessary complaint handler.
Dealing with queries by email, telephone and in person ensuring that all SLAs are adhered to.
An understanding of the UK insurance market, including trends, risks and regulatory changes.• The ability to understand diverse client needs, including specific industry risks and business objectives.•