Customer Care Agent

3 weeks ago

Atherstone Warwickshire, United Kingdom We Manage Jobs(WMJobs) Full time

As a Senior Customer Services Assistant you will be responsible for supervising the Customer Services Assistants and Volunteers in delivering effective services to customers, ensuring a positive experience for customers of all ages. This will include assisting customers with enquiries, the promotion of books, reading and events as well as providing ICT assistance. You will also be responsible for preparing rotas, carrying out banking activities and reporting building faults/ maintenance issues.
You will need to have the enthusiasm to deliver outreach and promotional work, including children's activities which involve singing and telling stories and, as a supervisor, lead by example and encourage other colleagues with these activities.
ICT plays a big role in libraries today so experience of using office packages, the internet & social media is needed to assist our customers when answering enquiries, giving hands on advice and carrying out administrative duties.
Working hours across the week are allocated on a rota basis. Working patterns are based on the needs of the service and are subject to change. Libraries are open on Saturdays and as such staff are required to work weekends.
We are inviting applications from suitable candidates for a permanent 6 hour contract in the role of Senior Customer Services Assistant at Atherstone Library.
4 GCSE passes, grade C or above or equivalent, to include English and Maths.
~ A flexible approach to working hours including evenings, Saturdays, & Sundays as required. You may also be required to work across libraries local to your base.
~ Experience of working with members of the public in a customer service environment.
~ Ability to access and support users to access online services such as government websites, application forms, web email accounts and other similar services.
~ Ability to participate effectively in the recruitment, selection, induction, training, motivation and supervision of staff.

On the application form please clearly list that you have the 4 GCSE passes, grade C or above or equivalent to include English and Maths. You will need to evidence each of the criteria on the Person Specification in the supporting statement section. If your qualifications aren’t showing in the drop-down box, please include them in the supporting statement.

Warwickshire County Council is a place where everyone feelsvalued, included, safe, supported,andwelcome. At Warwickshire County Council we are committed to ensuring Warwickshire’s economy is vibrant and supported by the right jobs, training, skills and infrastructure. Your future matters to us, we provide a generous pension scheme which includes an employer contribution rate of typically around 19 percent per month, to help support your financial security during retirement. Warwickshire Pension Fund homepage – Warwickshire Pension Fund '
The benefits we offer include agile working, a valuable part of the pay and reward package for employees working in local government, generous annual leave entitlement, plus bank holidays and an additional day at Christmas, and access to Vivup benefits and discounts platform.

Warwickshire County Council are committed to safeguarding and promoting the welfare of children, young people and adults. Please be advised successful applicants will be subject to a range of pre-engagement checks, including a relevant Disclosure and Barring Service check (DBS). In accordance with the DBS code of practice and our own policy, should an individual have a declared criminal offence an individual assessment will be completed. The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. You must be able to speak and provide advice in accurate spoken English to the public.
Should you require application forms in an alternative format / language or any adjustments to be made throughout the application process or upon appointment, please contact hrandpayroll@warwickshire.

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