Caravan/motorhome Aftersales/customer Care Advisor

2 weeks ago

Atherstone, United Kingdom Raymond James Caravans Full time

Raymond James Caravans has an exciting new position available

Aftersales/Customer Care Advisor

We require an Aftersales Advisor of the highest calibre to join our busy Service department at our dealership in Atherstone. We offer a superb opportunity to the right person, who is able to demonstrate an aptitude to learn and a keenness to develop in a rewarding career within the caravan industry.

Roles and Responsibilities.
- To correctly and efficiently handle warranty claims from the customer first reporting a problem to resolving whatever the issue maybe.
- To provide the highest levels of customer service by providing a knowledgeable, courteous, responsive and efficient service projecting the quality image of the brand and the Company.
- To ensure all customer expectations and requirements are exceeded throughout
- To deliver exceptional service, scheduling work on customer vehicles, providing accurate estimates for servicing, repairs, and ensuring customers are fully aware of the likely timescales and costs.
- To order parts and accessories, under the direction and supervision of the Service Manager.
- To ensure goods received are despatch or stocked on a daily basis.

Essential Skills to be a successful applicant:

- Excellent Customer Service
- Computer Literate
- Basic Knowledge of Caravans
- Motivated
- Friendly
- Able to work well within a team

**RAYMOND JAMES CARAVANS LIMITED**

**WITHERLEY HOUSE**

**CARLYON ROAD**

**ATHERSTONE**

**WARWICKSHIRE**

**CV9 1JE**

**Job Types**: Full-time, Contract

**Job Types**: Full-time, Permanent

**Salary**: From £12.25 per hour

Schedule:

- Weekend availability

Work Location: One location

Application deadline: 10/02/2023
Expected start date: 01/03/2023

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