Administrative and Medical Assistant

4 weeks ago

Tadworth Surrey, United Kingdom Workingmums Full time

Medical Operations Assistant: Specialty Care




As an experienced administrator with a knack for project management and a passion for supporting high-functioning teams, you may be looking at your next role You will play an essential role in this by helping to drive medical strategies forward and enhance operational efficiency.




Your advanced skills as Senior Administrator will be appreciated by our medical affairs department, as you'll coordinate meetings, manage diaries and resolve routine issues with ease. Your proactive approach , proficiency in digital platforms and operational excellence will enable effective delivery of key projects. The position will play a critical role in supporting medical teams with operational activities across the Pfizer UK medical affairs department. The role will partner with the teams to support delivery of medical strategies, tactics and projects and will enable effective and efficient processes and use of systems.




To provide timely and accurate responses to inquiries, including incoming telephone calls, emails and written mail; Take a lead role and fully participate in project work to identify, plan, manage and implement improvements and enhancements to existing working practices and/or develop new working practices ensuring all relevant stakeholders are engaged and involved where appropriate and colleagues receive necessary communications.
Establish and maintain office procedures and systems (eg. filing or record-keeping systems, databases) to support processes in line with Pfizer SOPs and recognising, planning and applying improvements to office procedures and systems ensuring all relevant stakeholders are engaged and involved where appropriate and colleagues receive necessary communications. Provide operational support to medical teams. Contribute ideas, fostering pace and enthusiasm, negotiating timely execution of work and developing self in order to maximise personal contribution to projects whilst maintaining high standards. Co-ordinate arrangements for internal and external meetings, including travel arrangements for attendees, the appropriate facilities, resources and catering to meet general requirements and available budget. Management of professional records repository for medical affairs.
Process financial / administrative information on behalf of the teams and leaders, checking and validating information for completeness and investigating errors and discrepancies. Management of forecasting and tracking of medical budget.
Act as a source of information around the company, the industry, contact points, processes, policies or general advice and problem-solving solutions, providing relevant information/guidance and support to other colleagues as appropriate.



Extensive experience in relevant senior secretarial or administrative role.
Project management skills and experience.
Comprehensive knowledge of departmental policies and procedures (gained through extensive experience of working in an office environment).
Demonstrated planning skills with the capability to work independently, be pro-active, self motivated along with strong organizational skills. Wide-ranging knowledge of how an organisation works, including international organisation and personnel (gained through extensive experience of working at a senior administrative level).
The core digital capabilities identified are as follows:




· Capability to use digital technology provided by the organisation


· Confident and competent with digital compliance requirements


· Experience in using a range of digital platforms


· Basic understanding of core digital metrics used by the organisation


· Awareness and integration of digital channels to meet our customer needs.




B digital technology refers to equipment/applications and digital platform refers to the software/hardware used to host applications/ exchange of information.




Work Location Assignment: Flexible, based at Walton Oaks, Tadworth (Surrey)

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